Senior Manager, Revenue Operations

Tacton•Chicago, IL

4h•Hybrid

About The Position

Tacton is seeking a Senior Manager, Revenue Operations to act as the primary operational partner to the SVP of Sales (North America). This role sits at the intersection of revenue growth and operational governance, requiring a unique ability to drive commercial performance while enforcing discipline, data integrity, and process adherence. You will operate in close partnership with the sales organization, contributing insights to pipeline reviews, deal discussions, and forecasting cadences without owning or leading the sales management process. At the same time, you will serve as a control point for deal quality, CRM hygiene, and quote-to-cash execution. You will work directly with Account Executives on active opportunities, providing candid, data-driven guidance on deal strategy, qualification, and next steps. Your role is to improve deal quality and win rates through insight and challenge, not to manage salespeople or own deal execution. Tacton is a global leader in software for manufacturers of complex, highly configurable products, delivering the Buyer-Centric Smart Factory. With over 26 years of experience, Tacton supports manufacturers worldwide and is headquartered in Stockholm, Sweden and Chicago, USA.

Requirements

5+ years of experience in Revenue Operations or Sales Operations in a high-growth SaaS environment
Proven experience partnering closely with senior sales leadership (e.g. VP/SVP level)
Proven ability to influence Account Executives and improve deal outcomes without formal authority
Strong analytical skills with experience in data modeling, reporting, and dashboarding
Hands-on experience using Gong (or similar) for deal inspection, coaching, and enablement
Experience leveraging AI tools to drive sales efficiency and improve decision-making
Deep understanding of sales processes, pipeline management, forecasting, and CRM best practices
Strong knowledge of quote-to-cash processes, deal governance, and approval workflows
High level of integrity and attention to detail, with a track record of maintaining data quality and enforcing standards
Ability to balance commercial agility with operational discipline
Confidence to challenge stakeholders and enforce standards when required

Responsibilities

Act as a strategic advisor to the SVP of Sales, providing data-driven insights to improve pipeline health, deal progression, and win rates
Proactively identify risks and opportunities across the pipeline and guide AEs and sales leadership on actions required to improve outcomes
Support and enhance pipeline reviews, deal inspections, and forecasting processes by providing structured insights, risk assessments, and recommendations to sales leadership
Drive adoption of best practices in opportunity management, qualification (e.g. MEDDIC), and sales execution
Enforce adherence to sales rules of engagement, approval processes, and commercial policies
Ensure high standards of CRM data quality, pipeline accuracy, and forecasting integrity
Act as a key stakeholder in deal structuring, approvals, and contract governance
Maintain discipline across the quote-to-cash process to ensure accurate downstream reporting and invoicing
Support territory planning, pipeline coverage analysis, and performance tracking
Work directly with AEs and sales leadership to provide structured recommendations to improve deal outcomes
Analyze pipeline, activity, and performance data to identify trends, risks, and opportunities
Deliver candid, constructive feedback, grounded in data and insights, even when it challenges current deal strategy
Prepare and deliver structured insights ahead of pipeline and deal review processes, highlighting stalled or at-risk opportunities and recommended actions for sales leadership
Leverage Gong insights to conduct targeted deal reviews with AEs, highlighting risks, missed signals, and improvement opportunities
Provide evidence-based feedback using call data to improve messaging, discovery quality, and stakeholder alignment
Build and maintain enablement libraries in Gong in collaboration with Product Marketing and Product Management
Translate call and deal insights into scalable coaching programs, playbooks, and training materials
Support sales leadership with actionable insights for coaching AEs and improving win rates
Identify and implement AI-driven opportunities to improve sales effectiveness, pipeline quality, and operational efficiency
Leverage AI tools (e.g. Gong, CRM analytics, and emerging technologies) to improve deal inspection and risk identification
Leverage AI tools (e.g. Gong, CRM analytics, and emerging technologies) to automate manual processes and reporting
Leverage AI tools (e.g. Gong, CRM analytics, and emerging technologies) to enhance forecasting accuracy and pipeline visibility
Partner with Go-to-Market teams to embed AI into daily workflows and decision-making
Act as a control point for deal structuring, pricing governance, and approval workflows
Ensure all deals comply with internal policies and approval matrices
Support complex deal execution by coordinating with Legal, Finance, and other stakeholders
Ensure accuracy and completeness across the quote-to-cash process
Maintain high data quality standards across CRM and revenue systems
Perform regular audits of key data points including ARR, pipeline, and deal attributes
Ensure deal data is structured to support downstream processes such as invoicing and reporting