Senior Manager Revenue Operations

Eve•San Mateo, CA

50d•$170,000 - $210,000•Hybrid

About The Position

Eve is redefining legal technology for plaintiff law firms, and we're building the team that will take us there. We help firms handle more cases, recover more for clients, and grow with AI that works across every stage of a case, from intake through resolution. The next generation of great plaintiff firms will be AI-Native, and Eve is how they get there. But what makes Eve different isn't just the product. It's how we build it. If you're someone who takes ownership, stays curious, and wants to build AI that's already changing how law is practiced, this is where you belong. Product-market fit: Eve is trusted by over 1000+ law firms, and we’re growing fast. Backed by top investors: We’ve raised over $160M from world-class partners including Spark Capital, Andreessen Horowitz(A16z), Menlo Ventures, and Lightspeed. Built by a world-class team: Engineers, designers, and operators from places like Scale, Meta, Airbnb, Cruise, Square, Rubrik, and Lyft are building Eve from the ground up. AI-Native from day one: We’re on the bleeding edge of AI, collaborating directly with teams at OpenAI and Anthropic to build best-in-class AI workflows tailored for legal work. Explosive growth: We are growing 2X revenue Quarter over Quarter. About the role: Eve's Revenue Operations function is scaling fast, and we're hiring a senior leader to own how revenue actually gets produced — the pipeline, routing, handoff, and speed-to-lead machinery that determines whether deals close or leak. We've built the strategic foundation: segmentation, planning cadences, CRM architecture, forecasting. Now we need an operator-leader who can diagnose where revenue is leaking, plug the gaps decisively, and build the operating system that scales us from $40M to $150M ARR without breaking. This is not a "right hand" role. You will own a domain, set the agenda within it, lead a team, and be accountable for measurable revenue outcomes — speed-to-lead, pipeline conversion, handoff quality, rep productivity. You'll partner with the broader RevOps team and cross-functionally with Sales, Customer Success, Finance.

Requirements

Proven RevOps Leader: 8–10+ years in Revenue Operations, Sales Operations, or GTM Operations at high-growth B2B SaaS, with at least 3–5 years of direct people leadership. You've managed senior ICs, owned a function or major sub-function, and been accountable for revenue outcomes, not just operational deliverables.
Track Record of Plugging Revenue Leaks: You can point to specific operational fixes you've owned that materially moved the revenue needle such as a routing redesign that lifted conversion, a handoff SOP that dropped speed-to-lead from days to minutes, a pipeline hygiene program that improved forecast accuracy. You diagnose with data, prioritize by impact, and execute end-to-end.
Manages Many Priorities Without Dropping Any: You run multiple high-stakes workstreams in parallel whether competing executive requests, planning cycles operationalization, process rollouts, escalations, and bring all of them across the finish line. You set the cadence, you protect the team's focus, and you keep stakeholders aligned without becoming the bottleneck.
Strong People Leader: You hire above the bar, develop ICs, and run a coaching cadence that produces measurable performance growth. You give direct feedback. You build healthy team culture and address misalignment quickly. You take pride in the people you've grown more than the slides you've shipped.
Pipeline & GTM Process Expert: Deep fluency in pipeline management, lead routing, rules of engagement, handoff design, data hygiene governance, and analytics. You know what good looks like across each motion (inbound, outbound, expansion) and have built operating systems for each.
Senior CRM and GTM Stack Operator: Power user of HubSpot or Salesforce. You've architected pipelines, routing rules, automations, and reporting layers. Familiarity with Salesloft, Apollo, Clay, Clari, DealHub, and lead routing tools. You know what to keep in the platform vs. push to a downstream system.
Executive Presence and Influence: You hold your own in front of the CRO, CEO, and exec team. You influence senior stakeholders without authority and build trust quickly across functions. You can deliver a hard message on operating discipline and have the relationship survive it.
Analytical and Data-Driven: You diagnose revenue problems with data - funnel analysis, conversion math, cohort analysis. You're comfortable in HubSpot/Salesforce reports and a spreadsheet; SQL is a plus.

Nice To Haves

Hypergrowth Leadership Experience: You've led RevOps or Sales Ops teams at companies growing 2x+ annually, where the operating model has to be rebuilt every six months and the org is constantly changing shape. You design for the next stage, not just the current one.
End-to-End Rollout Track Record: You've owned major process or system rollouts from blank page to adopted-and-running. You know the difference between launching something and getting it adopted, and you measure yourself on the second.
AI-Native Operating Posture: You actively use AI tools to accelerate your team's work through automations, agentic workflows, drafting, analysis. You have a clear point of view on where AI changes how a RevOps function should be staffed and run.
Bias Toward Decisive Action: You'd rather ship a v1 process this week and iterate than spend three months perfecting it. You make calls with incomplete information and own the outcomes. You don't wait for permission to fix something obviously broken.
Comfort With Ambiguity and Conflict: You bring structure to undefined problems and you don't avoid the hard conversations. When two senior stakeholders disagree, you drive resolution rather than route around it.

Responsibilities

Keep the Sales Team Unblocked, Every Day. Build the operating infrastructure that lets a rapidly growing sales team spend their time selling through clear account ownership, fast routing, clean handoffs, trusted pipeline data, and quick resolution of conflicts and exceptions.
Pipeline Management Process & Design: Own the end-to-end pipeline operating system — stage definitions, exit criteria, hygiene standards, inspection cadence, deal review structure, and the management rituals that keep the pipeline honest. Build the framework that lets every leader from AE to CRO trust the number.
Lead Routing & Rules of Engagement: Optimize the lead routing engine and the rules of engagement that govern who gets what account, when, and why. Drive measurable improvement in routing accuracy, conflict resolution time, and rep coverage equity. Own the cross-segment escalation paths and the data infrastructure that makes routing decisions defensible.
Handoff SOPs and Speed-to-Lead: Build the standard operating procedures for every critical handoff in the revenue motion — marketing-to-SDR, SDR-to-AE, AE-to-CS. Drive speed-to-lead from current state to industry-leading benchmarks through workflow automation, SLA design, and accountability mechanisms. Make sure no lead, deal, or customer falls through the cracks.
Find the Revenue Leaks. Plug Them. Run continuous diagnostics on where the GTM motion is losing money — stalled pipeline, low conversion stages, slow follow-up, broken handoffs, hygiene gaps, segment misalignment. Prioritize ruthlessly by revenue impact. Lead the cross-functional fixes end-to-end. This is the highest-leverage work in the role and we'll measure you on it.
Build and Lead a High-Performing Team: Hire, develop, and retain a team of operators across process design, project management, and GTM analytics. Set clear performance expectations, build a strong coaching cadence, and develop the next layer of RevOps leadership at Eve. Build the bench — your team should be a feeder of strong managers and ICs to the rest of the GTM org.
Cross-Functional Influence at the Senior Level: Operate as a peer to senior leaders across Sales, CS, Marketing, Finance, and Enablement. Hold the line on operating discipline when there's pressure to cut corners. Translate operational reality into language the CRO and exec team can act on. Drive alignment on the tradeoffs that nobody else wants to surface.