(USA) Senior Manager, Revenue Operations Scaled Services, Enablement and Support
About The Position
The Senior Manager, Revenue Operations Scaled Services, Enablement and Support leads execution of strategic business plans by identifying operational needs, setting priorities, removing obstacles, and driving performance improvements. The role oversees team development, promotes collaboration across stakeholders, ensures compliance with service standards and company policies, and uses business and financial acumen to deliver data-driven insights that improve processes and customer experience. It also manages complex programs and projects, supports continuous learning, and advances operational excellence to achieve measurable business outcomes aligned with organizational objectives. The position is part of the US API Partner Operations team, which manages the technical lifecycle of partners integrating with Walmart Connect’s advertising APIs. The team supports partner onboarding, validates releases to prevent defects, and resolves issues in collaboration with Product, Engineering, and Partnerships. It works to enable partner self-sufficiency through faster integrations and reduced support needs, and turns operational challenges into prioritized improvements, partner-ready solutions, and documentation. The role requires business and financial acumen, stakeholder management, operational excellence, and expertise in data management and program oversight to deliver scalable, high-quality partner experiences.
Requirements
- Proven business and financial acumen, including budgeting, forecasting, and cost-benefit analysis.
- Strong project and program management skills, including the ability to plan, organize, and execute multiple initiatives.
- Advanced analytical capabilities to derive insights from complex data models and support informed decision-making.
- Experience identifying stakeholders and managing communication and relationships across cross-functional teams.
- Knowledge of operational excellence, process improvement, root cause analysis, and service-level agreements.
- Proficiency in data management, including data quality, governance, and compliance with regulatory standards.
- Ability to lead teams, mentor associates, and foster a high-performance, collaborative work environment.
Responsibilities
- Drive execution of business plans by identifying needs, setting priorities, and removing obstacles to optimize performance.
- Lead and develop associates through mentoring, training, and performance management, fostering a collaborative team environment.
- Evaluate and improve operational processes while ensuring adherence to service-level agreements and organizational policies.
- Collaborate with stakeholders to align strategies, communicate insights, and manage relationships effectively.
- Use data analytics to inform decisions, measure progress, and adjust plans to maximize financial and operational outcomes.
- Oversee program management activities, including risk assessment, contingency planning, and cross-functional coordination.
- Support the partner technical lifecycle, including onboarding, release validation, and issue resolution with Product, Engineering, and Partnerships.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Live Better U education benefit, including tuition, books, and fees for eligible programs
- Performance-based bonus awards
- Stock compensation may apply to certain positions
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
