(USA) Senior Manager, Revenue Operations Scaled Services, Enablement and Support
About The Position
As Senior Manager, Commercial Operations, you will lead the design, orchestration, and continuous improvement of the end-to-end client transition from commercial commitment through activation. The role will transform onboarding from a coordinated series of tasks and handoffs into a scalable, measurable, and increasingly automated operating capability. You will partner across teams to establish clear pathways, readiness criteria, ownership, workflows, and performance measures for client transitions. The role calls for systems thinking, operational excellence, cross-functional influence, and customer orientation, balancing immediate execution challenges with structural changes needed to support greater scale. The position is part of Walmart Data Ventures, whose team uses first-party data to create B2B products that help merchants and suppliers make informed, customer-focused decisions. Revenue Operations supports the Commercial team's objectives and drives predictable, scalable revenue growth through operational excellence, stakeholder engagement, and process improvement. Team members collaborate across functions to improve efficiency and revenue outcomes.
Requirements
- Demonstrated experience designing and improving end-to-end business processes.
- Strong program and change-management skills, including the ability to manage multiple interdependent initiatives.
- Experience working across business and technical teams to translate operational requirements into scalable system solutions.
- Strong analytical capability and experience using metrics to identify root causes and drive decisions.
- Demonstrated ability to influence senior stakeholders and drive outcomes without direct authority.
- Experience operating within a complex, matrixed organization.
- Strong executive communication skills, including the ability to simplify complex issues and clearly articulate decisions, risks, and tradeoffs.
Nice To Haves
- Experience with CRM, workflow-management, automation, or enterprise business systems.
Responsibilities
- Own the end-to-end design of the client onboarding and transition journey, from commercial close through operational activation.
- Establish stages, milestones, readiness criteria, service-level agreements, ownership, and escalation paths.
- Define standard pathways and exception processes for different client, product, and market scenarios.
- Analyze onboarding cycle time, wait states, manual touches, exception rates, rework, and other sources of friction.
- Build and maintain a prioritized improvement roadmap based on business impact, customer experience, scale, and operational effort.
- Translate client transition needs into clear business requirements for Salesforce, ServiceNow, commercial tools, and product workflows.
- Build approaches that can scale across current and future markets or banners.
Benefits
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Walmart-paid education benefit program (Live Better U), with tuition, books, and fees covered for eligible associates
- Annual or quarterly performance bonuses
- Stock may be included as additional compensation for certain positions
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
