Senior Manager, Revenue Accounting

Freshworks•San Mateo, CA
•$180,000 - $220,000•Hybrid

About The Position

The Senior Manager, Revenue Accounting will keep the revenue close accurate and on time while partnering with finance, systems, and business leaders on long-running process and systems transformation programs, including the use of AI and automation in revenue operations. The role serves as second reviewer on revenue transactions and final reviewer on high-value items, coordinates with FP&A on forecasting and variance analysis, and collaborates with India-based revenue managers who serve as first reviewers in a follow-the-sun close model. Hands-on experience with Salesforce, NetSuite, and billing or revenue automation platforms such as Zuora, Zuora RevPro, or Salesforce Billing is central to the role. The position balances recurring close work with multi-quarter, cross-functional project work led by others. Responsibilities include leading the revenue close and review process; supporting revenue transformation initiatives; representing revenue accounting in system and process design discussions; supporting testing, UAT, and cutover readiness; partnering with India-based teams on review standards and quality; coordinating revenue forecasting and variance analysis with FP&A; owning revenue-related close controls and audit documentation; and mentoring revenue accountants and analysts. The role is based at the San Mateo, California headquarters on a hybrid schedule, with some early-morning or evening availability required to overlap with the India team during close.

Requirements

  • Bachelor's degree in Accounting or Finance; CPA is a plus.
  • 8+ years of progressive revenue accounting or revenue operations experience with significant hands-on close and review responsibility, ideally in SaaS or technology.
  • Experience contributing to multi-quarter system implementations and process transformation projects led by others, from requirements through UAT and go-live.
  • Working knowledge of AI and automation in finance and accounting, including strengths, limitations, and risks such as accuracy, bias, data privacy, and the need for human review.
  • Ability to influence senior stakeholders and work across finance, IT, and business teams without direct authority.
  • Ability to manage competing priorities between recurring close deliverables and long-running project milestones.
  • Working knowledge of revenue recognition concepts (ASC 606) sufficient to review work and identify items needing technical escalation.
  • Experience coordinating with FP&A on forecasting, variance analysis, and reporting.
  • Experience working with offshore or distributed teams, including multi-tier review structures.
  • Familiarity with SOX controls and working with auditors.
  • Excellent written and verbal communication skills, with comfort presenting to senior finance leadership.

Nice To Haves

  • Hands-on experience using AI tools, such as LLM assistants, to improve finance workflows including reconciliations, flux commentary, or contract review.
  • Experience at a public, high-growth SaaS company.
  • Familiarity with NetSuite, Salesforce, Chargebee or similar billing platforms, and revenue automation tools.
  • Strong Excel/SQL and data analysis skills.
  • Prior people management experience.
  • CPA.

Responsibilities

  • Lead the revenue close process and serve as second reviewer on revenue reconciliations and disclosures.
  • Identify items requiring technical accounting input and escalate them with appropriate context and support.
  • Maintain a materiality and escalation framework for first, second, and final review.
  • Work with finance, IT, Billing, Sales Ops, and Data leaders on multi-quarter revenue transformation programs, including billing-to-revenue integration, revenue subledger enhancements, contract management, and close automation.
  • Represent revenue accounting and the close in design discussions, providing input on requirements, process flows, and impacts on review and controls.
  • Help drive adoption and change management across US and India teams, including training reviewers to work with AI-assisted outputs.
  • Translate business and accounting needs into system requirements and challenge designs that would add risk or manual effort to the close.
  • Support testing, UAT, and cutover readiness, and confirm post-implementation processes and controls work as intended.
  • Partner with India managers to set review standards, checklists, and escalation thresholds.
  • Provide handoffs, feedback, and coaching to maintain review quality across time zones.
  • Analyze second-review findings and trends with the India manager and drive root-cause fixes.
  • Coordinate with FP&A on revenue forecasting and budget-to-actual variance explanations.
  • Provide revenue and deferred revenue data, bookings-to-revenue bridges, and insight into drivers such as renewals, upsells, churn, FX, and pricing changes.
  • Align on close calendars and flash results, and flag risks and one-time items early.
  • Own execution and documentation of revenue-related close controls, including multi-tier review controls.
  • Document process and system changes, including AI-assisted steps, for audit.
  • Support external audit requests, walkthroughs, and quarterly review procedures, involving technical accounting for positions as needed.
  • Track and remediate control gaps and review findings.
  • Mentor and develop revenue accountants and analysts.
  • Communicate close status, risks, and project input clearly to the Senior Director and cross-functional leaders.

Benefits

  • Variable compensation; bonus or equity may be available.
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