Senior Manager, Retail Technology Special Projects

Apple • Cupertino, CA

5d

About The Position

The Senior Manager, Retail Technology Special Projects leads a multidisciplinary team of product managers, experience strategists, and technical architects. The role shapes the technical and experience approach for Apple New Product Introduction and assesses existing and emerging technologies for viability and product-market fit across the Retail Stores portfolio. It requires close collaboration with global teams, broad knowledge of the Retail Store experience portfolio, the ability to navigate a complex matrixed organization, and technical thought leadership.

The role establishes and leads two cross-disciplinary teams. One engages early in product development and delivers the Retail Technology work for New Product Introduction, from ideation and prototyping through development and delivery. The other evaluates nascent technology for real-world viability, investigates how existing technologies can address new problems, researches ambiguous opportunities, and delivers proofs of concept with clear outcomes and recommendations that core teams can use to scale solutions.

The Senior Manager manages resources and develops team members; creates and socializes reusable frameworks for technology evaluation, proof-of-concept testing and results, and sourcing tests internally and externally; prioritizes an emerging-technology exploration backlog tied to business strategy; and leads delivery of Retail Technology experiences for New Product Introductions and other special projects.

Requirements

• 10+ years of experience in Product Management or Architecture in retail, e-commerce, and/or a customer experience function.
• 7+ years of direct people management, including leading leaders and hiring, developing, and managing individual contributors and managers, including at senior levels.
• Proven ability to establish a new function and team within an existing organization and create alignment, collaboration, and an effective operating model.
• Proven ability to shape, conduct, and assess proof-of-concept tests, with expertise in innovation, market and solution assessment practices, and knowledge of emerging technologies in Retail and Consumer domains.
• Proven ability to navigate matrixed organizations and collaborate with business and engineering teams to define and deliver innovative customer and/or employee experiences at global scale.
• Experience creating artifacts such as data and systems diagrams, product-market-fit evaluations, prototypes, composable architecture maps, detailed product requirements, and executive presentations.
• Experience optimizing workflows and developing toolkits and digital experiences using AI and/or ML.
• Excellent communication and presentation skills, including the ability to explain complex stories to technically varied audiences and extensive experience presenting to senior leaders and executives.

Nice To Haves

• Experience delivering experiences across global markets with localized nuance where appropriate.
• Comfort working in ambiguous, fast-paced environments at both strategic and tactical levels, with strong attention to detail.
• Proven leadership in establishing and refining a new function within an existing team to accelerate high-quality impact.
• Ability to work collaboratively in a cross-functional environment and manage multiple priorities effectively.
• Commitment to an inclusive environment through inclusive hiring, encouraging and valuing all voices, and modeling a culture of belonging.

Responsibilities

• Lead a multidisciplinary team of product managers, experience strategists, and technical architects.
• Establish and lead a New Product Introduction team that assesses and delivers Retail Technology experiences from ideation through prototyping, development, and delivery.
• Establish and lead a team that evaluates emerging technology, explores new applications for existing technologies, researches ambiguous opportunities, and delivers proofs of concept with outcomes and recommended next steps.
• Assess existing and emerging technology for viability and product-market fit across the Retail Stores portfolio.
• Manage resources and coach and develop team members.
• Create and socialize reusable frameworks for technology evaluations, proof-of-concept testing and results, and sourcing tests from internal and external sources.
• Create, manage, and prioritize a backlog of emerging-technology explorations aligned with business strategy and priorities.
• Source, manage, and deliver proof-of-concept tests with clear outcomes and recommendations.
• Lead delivery of full Retail Technology experiences supporting New Product Introductions and other special projects as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed