Senior Manager, Retail Performance & Insights, MBR

CHANEL•New York, NY

5d•$92,400 - $125,700•Hybrid

About The Position

CHANEL is seeking a Senior Manager, Retail Performance & Insights to join its Fragrance & Beauty Retail Excellence team in New York. The position translates Multi-Brand Retail (MBR) performance into business insights, commercial priorities, and recommended actions. It leads MBR commercial sales planning, objective-setting, KPI development, performance reporting, and business intelligence within the overall Retail performance framework established by the Group Director. The role develops door-level and monthly sales plans and objectives, leads weekly through annual performance recaps, and combines quantitative analysis with retailer, market, door, category, competitive, and field context. It converts performance findings into a clear narrative, practical recommendations, assigned actions, and measures of success, while tracking follow-through and surfacing risks, dependencies, or decisions. The Senior Manager partners with MBR Retail leadership, Planning, Commercial Development, Finance, Technology, and other teams. As the MBR business owner for performance dashboards and reporting, the role defines requirements, priorities, user needs, and success measures, and partners with technical report builders and data owners to improve usability, accuracy, relevance, and data integrity. It also establishes support and governance for MBR reporting, Power BI use, data interpretation, and issue resolution, while identifying ways to simplify reporting and reduce manual work. The position is based in CHANEL’s New York City corporate offices in a hybrid arrangement, with market or point-of-distribution visits as business needs require. The anticipated base salary range is $92,400–$125,700. Variable pay may also be offered, and additional compensation components may include bonus potential, benefits, and perks.

Requirements

6–8+ years of progressive professional experience in retail analytics, wholesale operating models, performance management, business intelligence, or a related field.
Demonstrated experience with commercial sales planning, objective-setting, KPI development, reporting, and executive-level business presentations.
Experience partnering with Retail, Planning, Commercial Development, Finance, Technology, and market or field teams.
Advanced proficiency in Excel and PowerPoint, with experience using Power BI and Circana or comparable analytical platforms.
Bachelor’s degree required.
Strong commercial and analytical judgment, with the ability to connect data to business decisions.
Deep understanding of Retail performance, sales planning, objectives, KPIs, and business intelligence.
Ability to combine quantitative analysis with retailer, market, competitive, and field context.
Excellent written and verbal communication skills, including explaining complex information to senior leaders and varied audiences.
Ability to develop a point of view and make clear, fact-based recommendations.
Strong attention to detail while maintaining focus on the larger business story and decision required.
Ability to work independently, take initiative, and influence collaborative work across cross-functional teams.
Passion for luxury Retail and understanding of MBR business-model complexity and retailer partnerships.

Nice To Haves

Experience in a Multi-Brand Retail environment.
Ability to develop analytical capability in others.

Responsibilities

Lead MBR commercial sales planning and KPI development within the overall Retail performance framework established by the Group Director.
Develop door-level and monthly MBR sales plans, objectives, and measures aligned with broader business priorities.
Lead the creation and communication of weekly, monthly, quarterly, and annual MBR performance recaps.
Explain material performance drivers, detractors, risks, and opportunities through a clear business narrative.
Combine quantitative analysis with retailer, market, door, category, competitive, and field context.
Translate insights into recommended actions, owners, and measures of success.
Lead the MBR performance-to-action cadence, track agreed actions, and surface risks, dependencies, or decisions.
Provide analysis and recommendations across retailers, markets, doors, categories, and relevant client or productivity measures.
Partner with MBR Retail leadership, Planning, and Commercial Development so recommendations reflect retailer strategy and business realities.
Interpret and recommend approaches to goal achievement, incentive plans, contests, and sales initiatives for the MBR business.
Serve as the MBR business owner for performance dashboards, defining requirements, priorities, user needs, and measures of success.
Partner with technical report builders and data owners to improve dashboard usability, accuracy, relevance, and data integrity.
Establish an effective support and governance model for MBR reporting, Power BI usage, data interpretation, and issue resolution.
Identify opportunities to simplify reporting, reduce manual work, and improve access to decision-relevant information.
Ensure market-tour and senior-leadership materials provide a clear, accurate, and decision-relevant MBR performance narrative.
Surface risks and opportunities to the Group Director with a clear recommendation.
Manage multiple priorities, set analytical work priorities, and make thoughtful trade-offs.
Establish standards for accuracy, storytelling, and leadership-ready output, and develop analytical capability in others.

Benefits

Dedicated paid time off for wellbeing (a two-week August office closure or Wellbeing Days in Retail, depending on role) and a wellbeing fund.
Family and caregiving benefits, including parental leave, fertility support, MilkStork, and Care.com membership.
Paid vacation, holidays, sick days, and volunteer days.
401(k) and other incentives.
Medical, dental, and vision coverage; MDLIVE virtual care; One Medical; flexible spending accounts for health care and dependent care; a health savings account; and an employee assistance program.
Life insurance, accidental death and dismemberment coverage, short-term disability, long-term disability, Health Advocate, international business travel accident and medical coverage, and commuter transit and parking benefits.
Potential bonus, benefits, and other perks as components of compensation.
Employee Resource Groups.
Annual time off to volunteer through CHANEL Community and matching of employee donations to select charitable organizations.
In-house onboarding and leadership development programs, group and individual coaching, and online and live career-development classes.