Senior Manager, Reliability Engineering & Work Management

Amgen•Holly Springs, NC

About The Position

The Senior Manager, Reliability Engineering & Work Management leads the Facilities & Engineering engineering operations organization at Amgen’s drug substance facility in North Carolina. The role is responsible for asset management and reliability, including work order administration and CMMS process ownership, maintenance planning and scheduling, central spare-parts and MRO inventory, reliability and predictive maintenance programs, sustainability and energy optimization, and engineering KPI and business performance reporting. The position partners with Corporate Engineering, site functions, network groups, customers, support groups, and an internal service provider to support site operations. The role develops long-range maintenance and asset reliability strategies aligned with site operational goals, regulatory compliance requirements, and enterprise engineering standards. It leads the site reliability program and contributes to the Amgen North Carolina reliability roadmap, while building a culture of safety, compliance, operational excellence, accountability, and continuous improvement. The position reports to the Director of the Amgen North Carolina Facilities & Engineering group. This position requires schedule flexibility to support 24/7 operations, including occasional after-hours engineering coverage. The stated U.S. annual salary range, excluding Puerto Rico, is $148,715.15–$201,202.85. Amgen offers a Total Rewards Plan based on eligibility, with benefits and opportunities described in the posting.

Requirements

One of the following education and experience combinations: high school diploma/GED and 12 years of engineering, maintenance, reliability, or CMMS experience; associate degree and 10 years; bachelor’s degree and 8 years; master’s degree and 6 years; or doctorate degree and 2 years.
At least 2 years of direct people-management experience and/or leadership experience leading teams, projects, or programs, or directing resource allocation. This experience may be concurrent with the required technical experience.
Experience working in a regulated environment, such as cGMP, OSHA, or EPA-regulated operations, and experience interacting with regulatory agencies and inspectors.
Familiarity with GMP quality systems and processes, including change control, non-conformances, corrective and preventive actions, and qualifications/validation.
Strong leadership, technical writing, communication, and presentation skills.
Ability to work with Microsoft Excel and Brio or other data-query software.
Troubleshooting, problem-solving, and investigational skills.
Interpersonal and facilitation skills, and ability to work in a collaborative, team-based environment.
Ability to work with minimum direction, manage multiple tasks, and effectively set priorities.
Flexibility to support 24/7 operations, including occasional after-hours engineering coverage.

Nice To Haves

Bachelor’s or master’s degree in engineering, reliability engineering, industrial engineering, or a related technical field.
At least 8 years of experience in pharmaceutical, biotechnology, or other highly regulated manufacturing industries.
At least 5 years of leadership experience in maintenance, reliability engineering, facilities engineering, or asset management.
Demonstrated expertise with CMMS platforms such as SAP PM, Maximo, or equivalent systems, and experience using a computerized maintenance management system.
Strong understanding of reliability engineering principles and asset lifecycle management.
Experience leading MRO inventory and spare-parts optimization programs.
Knowledge of predictive maintenance technologies and Industry 4.0 systems.
Experience managing integrated service providers and contractor organizations.
Proven ability to lead continuous-improvement and operational-excellence initiatives.
Strong financial acumen, including budget management, forecasting, and cost optimization.
Experience with KPI development, data analytics, and business intelligence reporting tools.
Ability to influence across functions and communicate effectively with senior leadership.
Strong understanding of cGMP regulations, EHS requirements, and data integrity expectations.

Responsibilities

Lead and develop a multifunctional engineering operations organization responsible for work order administration, CMMS governance, maintenance planning and scheduling, reliability engineering, central inventory management, and KPI reporting.
Own work order administration and CMMS processes.
Lead the central equipment spare-parts inventory program and work with the Internal Service Provider on the site’s MRO process.
Lead the site reliability program, align with the network approach for the Amgen North Carolina reliability roadmap, implement initiatives, and own engineering KPIs and business reporting on program and site equipment health.
Establish long-range maintenance and asset reliability strategies aligned with site operational goals, regulatory compliance requirements, and enterprise engineering standards.
Identify continuous-improvement opportunities, recommend solutions, and manage initiatives to improve planning and scheduling accuracy, adherence, and the overall asset management program.
Collaborate with customers and support groups on preventive maintenance activities, on-time completion, and management of the aging work-order backlog.
Collaborate with corporate network groups to improve planning and scheduling performance and improve CMMS, Central Inventory, and Reliability programs to meet business needs.
Provide direct supervision and oversight of work-order safety programs and planning procedures.
Support sustainability and energy optimization initiatives.
Support 24/7 operations with schedule flexibility and occasional after-hours engineering coverage.