Senior Manager – Real Estate Technology Infrastructure

Hines•Houston, TX

1d•Onsite

About The Position

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. Leveraging an AI-first approach, the Senior Manager - Real Estate Technology Infrastructure will be a bridge between our global company vision and the physical technology deployed across our international portfolio. You will ensure that our buildings are "smart by design" by managing the vendor ecosystem, establishing technical standards, and contributing the delivery of complex strategic projects. Your focus will be on the Operational Technology (OT) stack, building the processes and partnerships to ensure our buildings are secure, integrated, and future-ready. In this individual contributor position, you provide strategic ownership of the design, validation, and enforcement of building network and infrastructure standards across our property portfolio. The position balances architectural standards, delivery governance, and escalation ownership to ensure infrastructure platforms are secure, resilient, and aligned with business needs. This role reports to the Managing Director, Real Estate Technology Infrastructure.

Requirements

Bachelor’s degree in MIS, Computer Science, or a related field from an accredited institution preferred or equivalent years of direct experience required.
10–12 years of experience in OT infrastructure, specifically within the real estate or construction sectors.
Proven track record of managing projects or vendors across multiple time zones and regulatory environments.
Practical experience leveraging AI tooling to realize insight and efficiency.
Significant experience in operational infrastructure, network architecture, or technology operations supporting distributed environments.
Demonstrated experience designing and supporting enterprise network and wireless architectures, including firewalls, VPNs, redundancy, and failover models.
Experience supporting construction projects, property portfolios, or multi-site environments with active renovations and transitions preferred.
Strong working knowledge of vendor and ISP coordination, technical oversight, and commercial evaluation.
Proficiency with tools like Procore, Bluebeam Revu, Jira, or Smartsheet is a plus.
Deep understanding of how physical building systems (HVAC, elevators, utility meters) intersect with digital networks.
Clear written and verbal communication skills with the ability to translate technical concepts for non-technical audiences.
Ability and willingness to provide hands-on technical support when required while maintaining strong ownership, accountability, and communication practices.
Proven ability to operate effectively in ambiguous, fast-paced, and high-pressure environments with cross-functional stakeholders.
Willingness to provide occasional after-hours support for escalations or critical activities and to travel periodically in support of key projects or sites.
Strong working knowledge of OT/IT networking inc. converged networks, and typical connected building systems (i.e., BAS, BMS, ACS, CCTV).
Base competency of modern building systems & “smart” infrastructure.
Strong working knowledge of wireless technologies (i.e., DAS, managed Wi-Fi) preferred.
Strong working knowledge of OT/IT cybersecurity frameworks, principles, and strategies.
Network/communications certifications (i.e., CCNP, CCIE, CWNA) preferred.
Strong cross-functional leadership and project management/stakeholder management.
Proficiency with tools like Procore, Bluebeam Revu, Jira, or Smartsheet is a plus.

Nice To Haves

Experience supporting construction projects, property portfolios, or multi-site environments with active renovations and transitions preferred.
Proficiency with tools like Procore, Bluebeam Revu, Jira, or Smartsheet is a plus.
Strong working knowledge of wireless technologies (i.e., DAS, managed Wi-Fi) preferred.
Network/communications certifications (i.e., CCNP, CCIE, CWNA) preferred.
Proficiency with tools like Procore, Bluebeam Revu, Jira, or Smartsheet is a plus.

Responsibilities

Identify, vet, and manage global and regional vendors for building automation, networking, security systems, and related.
Establish and monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for third-party service providers.
Partner with Strategic Sourcing to negotiate enterprise-wide agreements that leverage our 25-country+ scale to drive cost efficiencies.
Evaluate vendor proposals, quotes, licensing models, and support options; develop comparison materials and provide cost-risk tradeoff analysis to support leadership decision-making.
Develop and maintain infrastructure standards for building networks, cybersecurity, and integrated systems to ensure consistency across all regions.
Create technical design guidelines that architects and general contractors must follow during the development or retrofit phase.
Own the design, validation, and enforcement of building network and infrastructure standards for property environments, including wireless, switching, firewalls, and site connectivity.
Incorporate security and risk considerations into infrastructure architecture decisions, including firewall design, redundancy models, failover strategies, and secure remote administration.
Act as a technical lead between Technology, Management Services, Engineering, and Construction teams.
Maintain portfolio-level visibility of infrastructure deployments, site readiness, remediation efforts, and transition status using enterprise service and project management tools.
Ensure complete and accurate documentation, inventories, and configuration records are maintained to support audits, investigations, incident response, and ongoing operations.
Support infrastructure requirements for physical security systems, building automation systems, and other safety-critical environments.
Contribute to oversight and governance across the following critical OT areas: Building Integration & Automation: BMS/BAS, lighting controls, and IoT sensor integration via protocols like BACnet, Modbus, and MQTT.
Networking & Communications: Building LAN/WAN, Wi-Fi 6/7, 5G in-building solutions, and unified communications.
Cybersecurity: Securing "connected" building assets, implementing network segmentation, and managing vulnerability patching for hardware.
Security Control Systems: Standards for IP-CCTV, cloud-based Access Control, and visitor management systems.
Other duties and responsibilities as assigned.