Senior Manager Quality Improvement - Quality

Providence•Burbank, CA

About The Position

Under the direction of the Executive Director Quality, the Senior Manager Quality Improvement plans, implements, and manages the ministry quality improvement program. The role leads efforts to advance clinical and operational excellence, ensure compliance with quality accreditation and regulatory standards, and foster continuous improvement across departments. The position exercises autonomous and independent judgment and discretion within agreed-upon limitations, using education, experience, and knowledge to make decisions and take actions needed for success. It serves as a key liaison among Quality Improvement, core leaders, caregivers, and system teams. The Senior Manager provides specialized guidance and tools to train, oversee, mentor, and coach managers and supervisors in their areas of responsibility. The role is with St. Joseph Medical Center and Providence, whose culture emphasizes patient-focused, whole-person care, understanding, commitment, mutual respect, and empowering caregivers.

Requirements

Bachelor's degree in Healthcare or Business, or 6 years of leadership experience, or 8 years of experience in Quality Improvement and HEDIS measures.
8 years of experience in Quality Improvement.
2 years of management or leadership experience managing people and/or teams.
Demonstrated track record in performance excellence, including knowledge of methodology and tools.
Strong coordination, organization, direction, and facilitation skills.
Demonstrated experience managing complex projects for a variety of stakeholders.
Experience planning and facilitating teams toward a common vision and developing strategies and plans to accomplish objectives.

Nice To Haves

Master's degree in Healthcare, Business, Business Administration, Public Health, Healthcare Administration, Nursing, or Health Science.
Lean Certification upon hire.
Certified Professional in Healthcare Quality (CPHQ) upon hire.

Responsibilities

Plan, implement, and manage the ministry quality improvement program.
Lead efforts to advance clinical and operational excellence.
Ensure compliance with quality accreditation and regulatory standards.
Foster a culture of continuous improvement across departments.
Use independent judgment and discretion within agreed-upon limitations to make decisions and take actions needed to achieve success.
Serve as a key liaison between Quality Improvement, core leaders, caregivers, and system teams.
Provide guidance and tools to train, oversee, mentor, and coach managers and supervisors.
Coordinate and facilitate complex projects and teams toward shared objectives.