Senior Manager, Quality Engineering Platform

FIS•Jacksonville, FL

11d•Hybrid

About The Position

FIS is hiring a Senior Manager to own the direction of its Quality Engineering Platform within Developer Experience, the platform engineering group whose tools, pipelines and services are used by more than 5,000 FIS engineers. The role focuses on sustaining fast, trustworthy quality signals as AI coding assistants and agents contribute an increasing share of software code. The position reports to the head of Developer Experience platforms and is based in Jacksonville, Florida, with three days in-office and two days virtual. Current and future sponsorship are unavailable for this position. The Senior Manager will set the platform’s vision, strategy and multi-year roadmap, lead and grow its teams, and be accountable for delivery and adoption across FIS. The role includes developing capabilities for AI-generated code, making the platform an easy-to-adopt path to reliable testing, integrating quality into developer workflows, and operating the platform through ownership of priorities, budget, tools, vendors, service levels and leadership metrics. The position works closely with a Principal Engineer and Delivery Manager, and partners with DevSecOps, Developer Experience, observability and AI platform teams.

Requirements

Significant experience leading software engineering teams, including through managers or technical leads.
Track record of owning a platform or product end to end, including strategy, roadmap, delivery and user adoption.
Deep, hands-on understanding of test automation, CI/CD and modern quality practices.
Practical experience with AI coding tools such as GitHub Copilot or Claude Code, and a clear point of view on their effects on testing and quality.
Ability to express quality through metrics such as escaped defects, release frequency, recovery time and test reliability, and use those metrics to make decisions.
Confident communication with senior stakeholders and ability to influence teams without direct management authority.

Nice To Haves

Experience in financial services or another regulated industry where quality failures have client and compliance implications.
Experience building or adopting AI-driven testing, such as generated tests, self-healing tests or evaluation of AI agent output.
Experience running an internal platform as a product, including user research, adoption metrics and internal customer support.
Experience building teams that include early-career engineers or college-hire programs.
Familiarity with Playwright, Cypress, k6 or Selenium at enterprise scale.

Responsibilities

Set the vision, strategy and multi-year roadmap for the Quality Engineering Platform, accounting for AI-generated code and tests.
Lead and grow the Quality Engineering Platform teams, including early-career engineers, in partnership with the platform’s Principal Engineer and Delivery Manager.
Build quality capabilities for AI-generated code, including automated test generation, pre-merge checks and measurement of AI tools’ impact on outcomes.
Drive platform adoption across FIS engineering teams, tracking adoption, release confidence and defects reaching clients.
Partner with DevSecOps, Developer Experience, observability and AI platform teams to integrate quality throughout the developer workflow, from first commit to production.
Own the platform’s operating model, including priorities, budget, tool and vendor choices, service levels and metrics reported to senior leadership.