Senior Manager, Quality Engineering Platform

FIS Global•Jacksonville, FL

11d•Hybrid

About The Position

The Senior Manager, Quality Engineering Platform will own the direction of FIS’s Quality Engineering Platform and lead the teams that build it. The platform is part of FIS Developer Experience, which provides tools, pipelines, and services used by more than 5,000 FIS engineers to build, test, and ship software. The role will shape the platform as AI coding assistants and agents contribute an increasing share of software development, ensuring teams have fast, trustworthy quality signals for release decisions. Reporting to the head of Developer Experience platforms, this leader will set the platform’s strategy and multi-year roadmap, drive adoption across FIS engineering teams, and be accountable for outcomes. The role partners with the platform’s Principal Engineer and Delivery Manager, as well as DevSecOps, Developer Experience, observability, and AI platform teams. It also owns the platform operating model, including priorities, budget, tools and vendors, service levels, and metrics reported to senior leadership. The position is based in Jacksonville, Florida, with a hybrid schedule of three days in-office and two days virtual. Current and future sponsorship are not available.

Requirements

Significant experience leading software engineering teams, including through managers or technical leads.
Track record of owning a platform or product end to end, including strategy, roadmap, delivery, and user adoption.
Deep, hands-on understanding of test automation, CI/CD, and modern quality practices sufficient to challenge technical decisions and earn senior engineers’ trust.
Practical experience with AI coding tools such as GitHub Copilot or Claude Code, and a clear point of view on their effects on testing and quality.
Ability to express quality through leadership-relevant metrics such as escaped defects, release frequency, recovery time, and test reliability, and use those metrics to make decisions.
Confident communication with senior stakeholders and ability to influence teams outside the direct reporting structure.

Nice To Haves

Experience in financial services or another regulated industry where quality failures have client and compliance impact.
Experience building or adopting AI-driven testing, such as generated tests, self-healing tests, or evaluation of AI agent output.
Experience running an internal platform as a product, including user research, adoption metrics, and internal customer support.
Experience building teams that include early-career engineers or college hire programs.
Familiarity with tools such as Playwright, Cypress, k6, or Selenium at enterprise scale.

Responsibilities

Set the vision, strategy, and multi-year roadmap for the Quality Engineering Platform, accounting for increased use of AI to write and test code.
Lead and grow the Quality Engineering Platform teams, including early-career engineers, in partnership with the platform’s Principal Engineer and Delivery Manager.
Build quality capabilities for AI-generated code, including automated test generation, checks before code is merged, and ways to measure the effect of AI tools on outcomes.
Drive adoption across FIS engineering teams by making the platform an easy path to fast, reliable testing; measure adoption, release confidence, and defects reaching clients.
Partner with DevSecOps, Developer Experience, observability, and AI platform teams to integrate quality into the developer workflow from first commit through production.
Own the platform’s operating model, including priorities, budget, tool and vendor choices, service levels, and metrics reported to senior leadership.