Senior Manager, Protective Operations

Crusoe•San Francisco, CA

2d•$190,000 - $230,000•Onsite

About The Position

Crusoe is seeking a Senior Manager, Protective Operations to lead its global executive protection and protective operations programs. The role provides risk-based protection for executives, employees, travelers, and company operations as Crusoe expands across data centers, power generation, manufacturing, construction sites, and corporate offices. The position serves as the subject matter expert for executive protection, travel risk, protective intelligence, threat management, and sensitive security investigations. This leader will shape program standards, protocols, vendor relationships, and operating practices in partnership with the GSOC, the Senior Physical Security Intelligence Analyst, and teams including People, Legal, Communications, Information Security, Facilities, and business leadership. The program is intended to support people and operations globally while managing risk without unnecessarily disrupting business. The position is based onsite in San Francisco or Denver and requires approximately 30–50% domestic and international travel. On-call availability and responses outside normal business hours are required for travel windows, elevated-risk events, emerging threats, and critical incidents. Occasional nights, weekends, and holidays may be required. Handling sensitive and confidential information with discretion is a core expectation.

Requirements

At least 10 years of experience in executive protection, corporate security, protective intelligence, law enforcement, military protective operations, diplomatic security, or a related field.
At least 5 years leading complex executive protection, protective operations, or corporate security programs.
Demonstrated experience protecting senior executives and supporting domestic and international travel.
Strong experience conducting advances, threat assessments, security risk assessments, and protective planning.
Knowledge of protective intelligence, behavioral threat assessment, workplace violence prevention, and threat management principles.
Experience conducting or managing sensitive corporate or security investigations.
Understanding of travel risk management, including international security environments, traveler risk assessment, emergency response, and duty-of-care considerations.
Experience planning security for media engagements, executive appearances, major events, and other high-profile activities.
Ability to assess rapidly evolving situations, make sound risk-based decisions, and operate effectively with incomplete information.
Ability to work with senior executives while maintaining discretion, professionalism, adaptability, and confidentiality.
Strong written and verbal communication skills, including the ability to clearly communicate risk and recommendations to executives and business leaders.
Experience managing specialized security vendors, executive protection providers, secure transportation providers, and other external partners.
Ability to collaborate across Legal, People, Communications, Information Security, Facilities, Operations, and other business functions.
Ability to travel domestically and internationally approximately 30–50%, with periods of increased travel based on operational requirements.
Ability to respond outside normal business hours when significant protective or security situations require support.
Ability to work onsite in San Francisco or Denver.
Availability for on-call support during executive travel windows, elevated-risk events, emerging threats, and critical incidents; occasional nights, weekends, and holidays may be required.

Nice To Haves

Prior service with the U.S. Secret Service, Diplomatic Security Service, FBI, DEA, U.S. Marshals Service, or an equivalent federal protective agency.
Military special operations background with protective detail experience, such as SOF, MARSOC, Naval Special Warfare, Air Force Special Tactics, or equivalent.
Prior corporate executive protection leadership experience within technology, critical infrastructure, data centers, energy, manufacturing, or another rapidly growing global organization.
Experience leading principal-level protective details for Fortune 500 CEOs, founders, or high-net-worth principals.
Experience developing enterprise Travel Risk Management or Workplace Violence Prevention programs.
Experience conducting protective intelligence and open-source threat research.
Experience supporting international operations and higher-risk travel environments, including gray and amber travel zones.
Experience working with law enforcement, intelligence, diplomatic, or government security organizations.
Familiarity with intelligence, case management, mass notification, travel risk, and security operations platforms such as Ontic, Dataminr, Everbridge, International SOS, Crisis24, or peer tools.
CPP, PSP, PCI, Certified Threat Manager (CTM), ATAP certifications, or other relevant professional credentials.
Multilingual capability, particularly in languages supporting Crusoe's international footprint.
Experience developing and managing executive protection programs in a corporate environment is strongly preferred.

Responsibilities

Lead the global Executive Protection program, including executive travel, residential considerations, ground transportation, advance work, event coverage, and protective operations.
Develop risk-based protection strategies based on threat, exposure, location, activity, and other relevant factors.
Lead security planning for executive appearances, media engagements, conferences, town halls, board activities, major company events, and other high-profile engagements.
Establish and maintain standards, protocols, and tradecraft for a corporate protection program.
Own the Travel Risk Management program, including pre-travel risk assessments, traveler briefings, high-risk travel processes, escalation, emergency support, and traveler assistance.
Conduct advance work and security assessments for domestic and international travel, including hotels, venues, transportation, routes, medical capabilities, and contingency planning.
Build the duty-of-care framework and escalation procedures for travelers.
Partner with the Senior Physical Security Intelligence Analyst and GSOC to translate protective intelligence into movement planning, principal protection decisions, advance planning, and threat response.
Shape intelligence requirements and collection priorities for protective operations, and operationalize intelligence products in daily, travel, and event-planning decisions.
Establish and support threat assessment and management processes for workplace violence, threatening communications, stalking, harassment, fixated individuals, concerning behavior, and other potential threats.
Partner with HR, Employee Relations, Legal, and the Intelligence Analyst on threat cases requiring coordinated response and protective action.
Apply structured behavioral threat assessment methodologies to distinguish legitimate threats from noise.
Lead or support sensitive security investigations involving threats, theft, misconduct, unauthorized access, insider risk, security incidents, and suspected fraud, in partnership with relevant stakeholders.
Support elevated-risk employee matters, including sensitive terminations, credible threats, and domestic violence concerns affecting the workplace.
Maintain investigative discipline, chain of custody, and reporting standards appropriate to each matter.
Conduct geographic and site security risk assessments for new markets, potential company locations, major projects, and business expansion.
Evaluate country-, city-, neighborhood-, and site-level risks, including crime, political instability, civil unrest, terrorism, emergency response, medical capabilities, transportation, and natural hazards.
Produce assessments that inform executive travel, site selection, event planning, and business expansion decisions.
Develop protective operations plans, standards, protocols, and escalation procedures that can scale across a global organization.
Select, manage, and evaluate global executive protection, secure transportation, travel security, investigative, and other specialized security vendors; grow the domestic and international vendor network.
Support budget development, forecasting, and financial management for protective operations programs and vendors.
Coordinate with the GSOC during executive travel, elevated-risk events, emerging threats, and critical incidents.
Establish relationships with law enforcement, government agencies, security partners, and other external organizations relevant to protective operations.
Support crisis and incident response involving executives, employees, travelers, threats, or other security events.
Develop metrics and reporting to measure program effectiveness, emerging risks, protective activity, and opportunities for improvement.
Help mature the Protective Operations function as Crusoe's footprint and risk profile evolve, while maintaining discretion with sensitive information.