Senior Manager, Project Management - US Card AI in Servicing Strategy

Capital One • McLean, VA

1d

About The Position

Interested in joining a high-impact team at the forefront of generative AI risk management and transformation in customer servicing? The US Card AI Servicing Strategy team is seeking a Senior Manager to drive forward our risk frameworks for our rapidly expanding Generative AI ecosystem. This individual will be instrumental in ensuring the compliance, and well-managed deployment of AI solutions across customer servicing. Joining the GenAI and the Servicing Ecosystem team means... Being part of a face-paced, fun, development-oriented team Going 0 to 1 with a high-impact, high-visibility AI initiative Becoming a well-rounded, collaborative, analytical, and technically proficient problem solver Learning the intersecting dynamics of the business, technology, and operations. As a Senior Manager Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

Requirements

• Bachelor’s degree or military experience
• At least 5 years of Project Management experience
• At least 2 years of People Management experience

Nice To Haves

• Master’s Degree or MBA
• 5+ years of Project Management experience
• 5+ years of experience with project management platforms (JIRA, MS Project, Confluence)
• 4+ years of experience supporting, partnering or interacting with internal business clients
• 3+ years of People Management experience
• Lean, Agile, Six Sigma or Business Process Management

Responsibilities

• Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.
• Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
• Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.
• Leveraging problem solving and influencing skills to ensure project plans deliver on intent
• Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
• Building relationships and collaborating with key stakeholders to ensure delivery of commitments
• Leading a team of project managers
• Exhibit outstanding influencing skills to effectively drive project / program efforts
• Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
• Display a passion for coaching and developing a team of associates through their leadership style
• Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes

Benefits

• performance based incentive compensation
• cash bonus(es)
• long term incentives (LTI)
• comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Senior