Manager, Project Management - US Card AI in Servicing Strategy

Capital One•McLean, VA

23h

About The Position

Interested in joining a high-impact team at the forefront of generative AI risk management and transformation in customer servicing? The US Card AI Servicing Strategy team is seeking a Manager to drive forward our risk frameworks for our rapidly expanding Generative AI ecosystem. This individual will be instrumental in ensuring the compliance, and well-managed deployment of AI solutions across customer servicing. Joining the GenAI and the Servicing Ecosystem team means... Being part of a face-paced, fun, development-oriented team Going 0 to 1 with a high-impact, high-visibility AI initiative Becoming a well-rounded, collaborative, analytical, and technically proficient problem solver Learning the intersecting dynamics of the business, technology, and operations As a Manager Project Manager at Capital One, you will drive strategy and execute on high priority projects for the company. You will work with smart and passionate people to deliver results that have a direct impact on the company’s bottom line. You will take on important and exciting responsibility from day one, working with key stakeholders across the company. You will be challenged to excel and lead alongside the brightest talent in the industry and be rewarded for your achievements.

Requirements

Bachelor’s Degree or Military experience
At least 4 Years of Project Management experience

Nice To Haves

Masters Degree or MBA
5+ years of Project Management experience
PMP, Lean, Agile or Six Sigma certification
Strong communication, problem solving and collaboration skills

Responsibilities

Leading moderate to large complex projects and programs by providing strategic direction to projects, peers, and direct reports.
Designing, developing, and managing project plans in a complex dynamic environment, revising needs to meet changing requirements
Ensuring projects are being documented appropriately to mitigate risk and to be delivered on time.
Leveraging problem solving and influencing skills to ensure project plans deliver on intent
Partnering cross-functionally with project customers to provide strategic and tactical thought partnership to effectively drive project delivery
Building relationships and collaborating with key stakeholders to ensure delivery of commitments
Exhibit outstanding influencing skills to effectively drive project / program efforts
Demonstrate a proven track record of excellent project management, bringing the ability to quickly put structure in place to manage work in a dynamic complex environment.
Display a passion for coaching and developing a team of associates through their leadership style
Have excellent communication and partnership skills which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes