Manager, Product Management - US Card Customer Services & Strategy

Capital One • McLean, VA

18h

About The Position

Product Management at Capital One is a dynamic craft focused on reimagining the status quo, identifying value creation opportunities, and driving innovative and sustainable customer experiences through technology. This role is part of the engine room of Capital One’s customer experience, seeking strategic, technically-minded Product Managers to lead mission-critical platforms that power billions of interactions. Responsibilities include managing massive data ecosystems and building interfaces for global agents, driving "under-the-hood" innovation for seamless banking. The position has multiple openings across five specialized domains, all sharing the common goal of building scalable, well-managed, and data-driven solutions. These domains include: Workforce & Intelligent Routing (Architecting data products and publishing patterns for enterprise-level routing and workforce insights), Agent Servicing Platforms (Building collaborative, reusable tools to optimize experiences for software developers and frontline agents), Enterprise Document Management (Overseeing real-time ingestion and safeguarding of a 15-billion+ document ecosystem), Card Servicing Platform (Leading full-stack, global innovation for a 24/7 agent platform), and Outbound Correspondence (Driving self-service strategy for an enterprise communication platform).

Requirements

• At least 3 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice To Haves

• Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

• Architect the data products and publishing patterns that power enterprise-level routing and workforce insights
• Build collaborative, reusable tools that optimize the experience for both our software developers and frontline agents
• Oversee the real-time ingestion and safeguarding of a 15-billion+ document ecosystem, ensuring high-stakes data is handled with precision
• Lead full-stack, global innovation for our 24/7 agent platform, balancing design, economics, and technology to support customers worldwide
• Drive the self-service strategy for our enterprise communication platform, enabling lines of business to seamlessly deliver billions of letters, cards, and statements
• Obsess about internal and external customer needs to reimagine and innovate product solutions (Human Centered)
• Deliver game-changing outcomes by focusing on leverage and execution excellence (Business Focused)
• Leverage technology to deliver innovative and resilient solutions that enable both near term and long term value (Technology Driven)
• Identify and resolve complex problems to deliver outcomes while mitigating product risks (Integrated Problem Solving)
• Lead cross functional teams to solve customer problems and drive organizational alignment (Transformational Leadership)

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees