Product Manager, Card Customer Experience

JPMorgan Chase & Co.•Wilmington, DE

6h•$122,550 - $201,000

About The Position

As a Product Manager, Early Tenure Onboarding in the Core Card Customer Experience Product team, you will lead end-to-end delivery of onboarding capabilities for new credit card customers—from discovery through launch and iteration. You’ll partner closely with engineering, design, research, analytics, and business stakeholders to deliver measurable outcomes and a consistent experience across channels.

Requirements

5 years of product management experience
Advanced knowledge of the product development lifecycle, design practices, and data analytics
Demonstrated ability to lead end-to-end product lifecycle work (discovery, ideation, strategy, requirements, and value management)
Experience partnering with user experience design and research to shape solutions
Proven ability to author business requirements and define user stories to guide delivery
Experience bringing cross-functional teams together within an Agile development framework
Experience building and managing a product roadmap, prioritizing a backlog, and driving outcomes across impacted teams

Nice To Haves

Experience building or improving onboarding and early-tenure customer journeys in a digital channel
Experience using experimentation and iterative delivery to optimize customer experiences
Track record of delivering customer experience improvements that are measurable and sustained over time

Responsibilities

Develop and evolve a product strategy and roadmap that delivers customer value through leading digital capabilities
Lead discovery and market research to uncover customer problems, define target segments, and shape solutions
Own and maintain a prioritized product backlog aligned to the roadmap and value proposition
Partner with engineering, design, research, and marketing to deliver new features and optimize existing experiences
Use product metrics, analytics, user research, and competitive insights to prioritize initiatives and measure impact
Identify and champion innovative onboarding improvements that increase satisfaction, engagement, and experience consistency
Communicate priorities, tradeoffs, and outcomes clearly to align cross-functional teams and stakeholders
Manage stakeholder expectations through strong written and verbal communication
Proactively identify, assess, and mitigate operational and technology risks through partnership with Compliance, Legal, Risk, and Controls