Manager, Product Management - US Card Customer Services & Strategy

Capital One • McLean, VA

1d

About The Position

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. The company believes its portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms society and the industry. This role is part of the engine room of Capital One’s customer experience, seeking strategic, technically-minded Product Managers to lead mission-critical platforms that power billions of interactions. This involves managing massive data ecosystems and building interfaces for global agents, driving "under-the-hood" innovation for seamless banking. There are multiple openings across five specialized domains: Workforce & Intelligent Routing, Agent Servicing Platforms, Enterprise Document Management, Card Servicing Platform, and Outbound Correspondence. Each role focuses on building scalable, well-managed, and data-driven solutions.

Requirements

• At least 3 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date: A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a quantitative concentration

Nice To Haves

• Experience translating business strategy and analysis into consumer facing digital products

Responsibilities

• Architect the data products and publishing patterns that power enterprise-level routing and workforce insights.
• Build collaborative, reusable tools that optimize the experience for both our software developers and frontline agents.
• Oversee the real-time ingestion and safeguarding of a 15-billion+ document ecosystem, ensuring high-stakes data is handled with precision.
• Lead full-stack, global innovation for our 24/7 agent platform, balancing design, economics, and technology to support customers worldwide.
• Drive the self-service strategy for our enterprise communication platform, enabling lines of business to seamlessly deliver billions of letters, cards, and statements.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
• Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

What This Job Offers

• Job Type: Full-time
• Career Level: Manager