Senior Manager, Program Mentoring Faculty

Western Governors University•Salt Lake City, UT

1d•$85,100 - $140,500•Hybrid

About The Position

The Senior Manager, Program Mentoring Faculty demonstrates WGU’s student-centric culture and leads a team of managers to support university, school, and program strategic initiatives. The Senior Manager, Program Mentoring Faculty communicates clear performance expectations and supports managers in program level performance consistent with university key performance indicators, demonstration of leadership principles, and holding faculty and managers accountable in student support expectations. The Senior Manager, Program Mentoring Faculty understands and is committed to WGU’s mission and strategic vision. They can communicate this commitment effectively and consistently and work to ensure both student and employee success. They provide supervision, direction, and lead a team of program mentor managers and are responsible for the professional development and performance of their manager team. The Senior Manager, Program Mentoring Faculty works closely with program level leaders and members of the WGU management team to understand and inform university policies and procedures. They identify the need for and may contribute to the development of program and faculty training, collaborating with others to achieve efficiency while ensuring quality and consistency.

Requirements

Ability to lead a diverse team of managers, provide professional development, and be open to feedback from their team and colleagues.
Must be able to motivate and encourage others while demonstrating how their work contributes to student and program success.
Must have strong technology skills, including: data entry, Outlook email and calendar, MS Office, database, or equivalent experience is required.
Demonstrates a commitment to diversity, equity and inclusion and promotes activities for leaders and individual contributors to grow in the area of DE&I.
Ability to pull data from university platforms, understand implications, and recommend a course of action.
Uses data to drive decisions.
Strong verbal skills, with ability to present information clearly, concisely, and accurately; friendly, persuasive speaking style.
Remarkable organizational talent is requisite.
Master’s degree in a related field of study from an accredited institution
In lieu of the educational requirement, WGU may accept a bachelor’s degree and five (5) years of direct experience applicable to the position.
Five (5) years of leadership or supervisory experience in the following areas: managing projects in a fast-paced and complex environment, leading cross-functional teams, leading teams to impact organizational outcomes through specific interventions, facilitating training, analyzing data, using data to drive decisions, presenting to diverse audiences.

Nice To Haves

Terminal degree from an accredited institution in a related field of study.
Applicable licenses or certifications.
Experience leading process improvement projects.
Experience handling and resolving student behavior/conduct concerns.
You reside within a 50-mile radius of the Salt Lake City, UT office.

Responsibilities

Leads improvement initiatives within program teams to support the university’s key performance indicator goals.
Provides supervision, direction, and leadership for a team of program managers (direct reports), each of whom is responsible for the performance, training, and development of a team of program mentors.
Collaborates with multiple shared service teams and other WGU department leaders to provide students with a personal, flexible, and affordable education experience.
Uses university platforms to pull qualitative and quantitative data regarding student experiences within programs of responsibility.
Uses that data to implement improvements in mentoring approaches within the programs.
Uses student and staff input to inform the WGU decision-making process, particularly regarding WGU mentoring strategies and services.
Works with program level leaders to develop and implement effective communication strategies to positively impact student progress, retention, satisfaction, and graduation.
Collaborates with leaders to make hiring and promotion decisions.
Supports the execution of strategic plans, analyzes results for future direction.
Takes ownership of assigned initiatives and applies strong leadership skills to build a high-performing, cross-functional team environment.
Develops strategic and effective working relationships with key WGU stakeholders.
Leads ongoing team- and discipline-specific training in a distributed (in-office & remote employees) environment.
Performs other related duties as assigned.