Team Manager, Mental Health Mentoring (Claims)

The Canada Life Assurance Company•Canada, ON

3d•CA$75,000 - CA$113,900•Hybrid

About The Position

We are seeking a proven people leader to lead our Mental Health Mentoring and Consulting program, a critical component of our overall mental health strategy. This is a highly visible leadership role where you will shape how mental health claims are managed by building capability across teams, influencing best practices, and driving meaningful, sustained change. You will lead a team of experienced professionals while partnering closely with clinical and operational leaders to enhance outcomes for plan members and position the organization as a leader in mental health claims management.

Requirements

Proven leadership experience, with a track record of building and leading high-performing teams
Demonstrated ability to lead experienced professionals and subject matter experts in a complex, matrix environment
Experience with driving capability-building initiatives and leading through change
University degree in a clinical or health-related field, or equivalent combination of education and relevant experience in mental health or disability management
Approximately 6–9 years of experience in disability claims management, or a related field
Experience managing complex claims, particularly mental health
Strong knowledge of mental health conditions, treatment approaches, and complex claims
Ability to apply an evidence-based approach to decision-making and problem solving
Experience supporting return-to-work and employability outcomes
Exceptional coaching and mentoring capability, with a passion for developing others
Strong influencing skills and the ability to build alignment across diverse stakeholders
Strategic thinker with a focus on innovation and continuous improvement
Strong technical proficiency across the Microsoft suite (e.g. Copilot, Teams, Excel, PowerPoint), using tools to enable data-driven leadership, operational efficiency, and scalable program delivery
Leverages technology, including automation and AI-enabled tools, to optimize workflows, increase throughput, and enhance program effectiveness

Nice To Haves

Leadership experience within clinical, rehabilitation, or specialised claims environments
Experience designing or scaling mentoring or training programs
Bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs.
Reliability Status Security Clearance

Responsibilities

Lead, coach, and develop a team of ~8 professionals, including mental health consultants and RTE Consultants
Create a high-performance culture focused on accountability, continuous learning, and collaboration
Drive performance, provide ongoing feedback, and build robust development plans
Establish and manage clear performance frameworks, including KPIs, productivity expectations, and quality standards, using data-driven insights to guide decision-making and continuously improve team effectiveness
Deliver targeted one-on-one mentoring for Case Managers and Rehabilitation Consultants to strengthen mental health claims expertise
Design and lead engaging group learning sessions on mental health and complex claims topics
Partner with operational leaders to ensure learning translates into sustained behaviour change
Define and manage annual mentoring priorities, including target populations, mentee volumes, and organisational impact goals
Develop and evolve scalable delivery models to ensure high-quality mentoring is delivered efficiently across a growing volume of cases
Provide strategic oversight for program performance, including establishing KPIs, leading data analysis, developing resource models, and implementing outcome measurement frameworks to ensure sustained impact and alignment with organisational priorities
Build strong partnerships with Case Managers, Rehabilitation Consultants, Disability Specialists, and operational leaders
Influence stakeholders at all levels to adopt leading practices in mental health claims management
Drive operational efficiency and scalability, continuously refining processes and delivery models to optimise capacity and impact
Lead the evolution of the program by identifying opportunities to enhance value, expand capabilities, and increase organisational impact
Demonstrate measurable year-over-year improvements in program outcomes, service delivery effectiveness, and stakeholder satisfaction