Senior Manager, Product Success, T:0
About The Position
Airwallex’s T:0 team is building an AI-native accounting platform that continuously closes books, reconciles, and reports, helping finance teams focus on strategic decisions. The Senior Manager, Product Success will lead customers’ operational success from day zero in a high-impact, 0-to-1 role at the intersection of accounting, AI implementation, and customer outcomes. The role is based in San Francisco. The position works directly with customers to apply accounting expertise, configure AI agents and account structures to their financial logic and data pipelines, and establish scalable deployment practices. It also partners with Product, Engineering, and go-to-market teams to represent customer needs, improve product workflows, accelerate customer time to value, and support long-term adoption.
Requirements
- Strong background in accounting or finance, including a solid grasp of revenue recognition (ASC 606) and modern ERPs.
- Ability to communicate accounting concepts with Controllers and data/API concepts with Engineers.
- Experience or desire to work directly with customers; relevant experience may include customer success, implementations, technical account management, or product operations using an accounting background.
- Exceptional organizational skills and a proven track record of managing complex stakeholder environments and meeting aggressive delivery deadlines.
- Ability to solve ambiguous problems and an owner- and value-driven mindset.
- Deep interest in emerging technology and ability to prompt, configure, and optimize autonomous systems for deterministic, complex financial rules.
Nice To Haves
- CPA license.
- Substantial experience auditing, such as at a Big 4 firm, or managing revenue and accounting.
- Ability to independently use analytics platforms to interpret platform health, onboarding data, and user behavior.
Responsibilities
- Deploy, configure, test, and tune AI financial agents and account structures to reflect customers’ accounting policies, business rules, and data pipelines.
- Work with founders, accountants, and mid-market Controllers to translate complex accounting policies, including ASC 606, into automated logic.
- Run evidence-based onboarding tests across customer sizes to identify friction and build scalable, repeatable onboarding frameworks that accelerate time to value.
- Partner with Product and Engineering to represent customer feedback and improve product workflows.
- Understand customer jobs-to-be-done and advise customers on how to succeed with the platform.
- Track usage, proactively mitigate customer risks, identify expansion triggers, and drive long-term platform adoption.
- Collaborate with Product and go-to-market teams on the deployment playbook.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
