Strategic Customer Success Manager- Operators, AT&T
About The Position
Hiya is hiring a Strategic Customer Success Manager to own and grow one of its most strategic Operator partners. This post-sales “quarterback” role drives adoption, leads complex programs, delivers measurable value, and unlocks significant growth within the account. The role spans executive engagement, technical delivery, and commercial expansion, bringing structure and momentum to complex environments. The position focuses on helping SMB and enterprise customers succeed. The manager leads cross-functional initiatives, supports technical integrations and pilots, contributes to incident response and troubleshooting, and ensures dependable service across partner interactions. The job requires living in the Dallas area and commuting to Plano to work onsite with the client.
Requirements
- At least 7 years in Customer Success, Strategic Accounts, or similar roles in SaaS or platform businesses.
- Experience managing large, complex enterprise customers with 8-figure or multi-million-dollar ARR.
- Strong track record across the post-sales lifecycle, including adoption, delivery, renewals, and growth.
- Demonstrated ability to drive commercial outcomes.
- Program management skills and comfort leading complex, cross-functional initiatives.
- Confidence operating in technical environments involving APIs, integrations, and pilots or proofs of concept.
- Strong stakeholder management skills, including executive-level engagement.
- Proactive, data-driven approach and comfort operating in ambiguity.
- Must live in the Dallas area and be able to commute to Plano to work onsite with the client.
Nice To Haves
- Prior experience working with the Operator partner.
- Experience in telecommunications or highly regulated enterprise environments.
- Background in voice technology, network security, or AI-driven products.
Responsibilities
- Own and grow a strategic Operator partner account.
- Drive customer adoption and lead complex programs that deliver measurable value and account growth.
- Manage the post-sales lifecycle, including adoption, delivery, renewals, and expansion.
- Lead complex cross-functional initiatives and provide program management.
- Operate across executive engagement, technical delivery, and commercial expansion.
- Support incident response, troubleshoot issues, and uphold high service levels for partner touchpoints.
- Work through ambiguity, weigh tradeoffs, take responsibility for outcomes, and maintain a high bar for quality and customer trust.
Benefits
- Equity compensation aligned with impact and company growth.
- Learning and development budget.
- Internal mobility and career growth opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
