Strategic Customer Success Manager

Yoodli AI Roleplays•Seattle, WA

3h•$150,000 - $170,000

About The Position

Yoodli is an AI platform for human skills that helps individuals and organizations build communication and other workplace skills. The Strategic Customer Success Manager will ensure seamless customer experiences throughout the customer journey by building strong customer relationships and managing enterprise client accounts. The role focuses on increasing customer satisfaction, NPS, retention, product adoption, and business expansion, in close collaboration with sales, product, and leadership teams.

Requirements

5+ years of experience as an enterprise customer success manager.
Proven track record managing enterprise accounts, driving adoption, and achieving customer success metrics.
Experience shaping and executing customer experience strategies for enterprise lifecycle stages.
Skilled at working cross-functionally with sales, leadership, and product teams to deliver customer value.
Exceptional verbal and written communication skills, with the ability to articulate ideas clearly and persuasively.
Strong proficiency in customer engagement platforms and CRM tools.
Humility, creativity, a team-first attitude, and a love for learning.

Nice To Haves

Deep understanding of the SaaS ecosystem and strategies for guiding customers through the adoption curve.
Proficiency with advanced analytics tools to monitor customer usage patterns and predict future behaviors.
Ability to develop and implement automation strategies across customer lifecycle management, from onboarding to renewal, to reduce manual processes and improve operational efficiency.

Responsibilities

Manage enterprise client accounts and customer relationships across the customer journey.
Drive customer satisfaction, NPS, retention, product adoption, and business expansion.
Shape and execute customer experience strategies for enterprise lifecycle stages.
Work cross-functionally with sales, leadership, and product teams to deliver customer value.