Senior Manager, Product Management - Core Processing

Capital One • McLean, NY

1d

About The Position

Capital One’s Encore organization in Card Technology+ builds the next generation of financial products and reimagines the lending experience. The team works across the cardholder lifecycle, from account opening and card spending to digital experiences, partnering with engineers to develop platforms and technologies that help customers make smarter financial choices and manage their money.

The Senior Manager will build real-time, intelligent processing that supports account and transaction management for Capital One’s Card line of business. This person will develop strategy and drive delivery for core Internal Ledger functionality, identify opportunities across the Credit Card Account Lifecycle, and work with platform and engineering teams on technical solutions, pilots, testing, and feature rollouts. Success requires learning agility, strong problem-solving and stakeholder partnership, data-backed recommendations, and the ability to mentor and coach team members.

The role calls for process simplification, cross-functional alignment, and disciplined execution, including working in ambiguous problem spaces, identifying pain points, defining success metrics, and presenting business cases to executive leadership. Product leaders are expected to apply Capital One’s Product Framework: human-centered thinking, business focus, technology-driven solutions, integrated problem solving, and transformational leadership.

The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers a comprehensive benefits package; eligibility varies by employment status and management level. Capital One will not sponsor a new applicant for employment authorization for this position.

Requirements

• Currently has, or is obtaining with the required degree expected on or before the scheduled start date, a Bachelor’s or Master’s degree in a quantitative field, Business, or Marketing; alternatively, a Bachelor’s degree in any field and 4 years of Product Management experience.
• Expertise in simplifying and streamlining complex business processes to increase efficiency and scalability.
• Strong partnership skills across Technology, Experience, and Business teams, including the ability to gain leadership buy-in across a wide range of stakeholders.
• Strong execution focus and ability to deliver against aggressive timelines.
• Proven experience working in ambiguous problem areas, conducting comprehensive analysis, identifying pain points, defining clear success metrics, and presenting a business case to executive leadership.
• Ability to learn quickly, conduct in-depth discovery, make data-backed and principled recommendations, and proactively identify high-impact opportunities.
• Ability to build strong partnerships with engineering and other stakeholders.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.

Responsibilities

• Build an outcome-based strategy and drive delivery of a roadmap focused on core functionality of the Internal Ledger.
• Identify and analyze new use cases and opportunities for managing the Credit Card Account Lifecycle to support digital customer experiences and non-digital services.
• Partner with platform teams on innovation pilots, testing strategies, and new feature rollouts.
• Partner with Architecture engineers and Software engineers to solve technical problems.
• Simplify and streamline complex business processes to improve efficiency and scalability.
• Build partnerships with teams in Technology, Experience, and Business, and socialize strategy to gain leadership buy-in across stakeholders.
• Manage delivery against aggressive timelines; analyze ambiguous problem areas, identify key pain points, define success metrics, and present business cases to executive leadership.
• Mentor and coach team members.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior