Senior Manager, Product Management - Core Processing

Capital One • McLean, VA

3d • $182,500 - $249,900

About The Position

Capital One’s Encore organization in Card Technology+ builds the next generation of financial products and reimagines the lending experience. The Senior Manager will build real-time, intelligent processing critical to managing accounts and transactions for Capital One’s Card line of business, with a focus on the Internal Ledger and the Credit Card Account Lifecycle. The role partners closely with engineering and other stakeholders to deliver innovative platforms, technologies, digital experiences, and services.

The successful candidate learns the business and technology quickly, solves problems in undefined areas through strong partnerships, and mentors and coaches team members. They conduct in-depth discovery, make data-backed and principled recommendations, and proactively identify high-leverage opportunities. The role requires strong process engineering and simplification, cross-functional alignment, and execution against aggressive timelines. The Senior Manager is also expected to analyze ambiguous problems, identify pain points, define success metrics, and present business cases to executive leadership.

Capital One’s Product Framework for this role emphasizes human-centered product solutions, business outcomes and execution, technology-enabled value, integrated problem solving, and transformational leadership. The role is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One provides a comprehensive benefits package; eligibility varies by employment status and management level.

Requirements

• Currently has or is obtaining a bachelor’s or master’s degree in a quantitative field, Business, or Marketing, with the required degree obtained on or before the scheduled start date; alternatively, a bachelor’s degree in any field and four years of Product Management experience.
• Strong problem-solving skills and ability to drive results in undefined problem areas through partnerships with stakeholders.
• Ability to learn quickly, conduct in-depth discovery, formulate data-backed and principled recommendations, and identify high-impact opportunities.
• Expertise simplifying and streamlining complex business processes to improve efficiency and scalability.
• Strong cross-functional partnership skills and ability to gain leadership buy-in across Tech, Experience, and Business teams.
• Strong execution focus and ability to deliver against aggressive timelines.
• Proven experience working in ambiguous spaces, analyzing pain points, defining success metrics, and presenting business cases to executive leadership.
• Capital One will not sponsor a new applicant for employment authorization for this position.

Nice To Haves

• Experience translating business strategy and analysis into consumer-facing digital products.

Responsibilities

• Build an outcome-based strategy and drive delivery of a roadmap focused on core functionality of the Internal Ledger.
• Identify and analyze use cases and opportunities for managing the Credit Card Account Lifecycle to support digital customer experiences and non-digital services.
• Partner with platform teams on innovation pilots, testing strategies, and new feature rollouts.
• Build strong partnerships with Architecture engineers and Software engineers to solve technical problems.
• Mentor and coach team members.
• Conduct comprehensive analysis in ambiguous problem areas, identify key pain points, define success metrics, and present business cases to executive leadership.
• Socialize product strategy and gain leadership buy-in across Tech, Experience, and Business stakeholders.
• Manage and deliver work against aggressive timelines.

Benefits

• Comprehensive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior