Senior Manager, Product Management - Personal Loans
About The Position
Capital One, via Discover Personal Loans, provides unsecured personal loans to more than 600,000 customers and originates more than $4 billion annually. The Senior Manager, Product Management will lead the development of decisioning and targeting capabilities for a personalized digital application journey as the business integrates into Capital One’s platform infrastructure. The role will work with business analysts, fraud, servicing, design, marketing, and other partners to build a decisioning engine suited to current needs and flexible enough to support future use cases. The role is accountable for evolving the personal loan application decisioning experience, improving originations and conversion across the acquisition funnel, and balancing a smooth customer journey with credit and fraud controls. It also involves integrating enterprise capabilities with platform, operations, and risk partners, developing product management talent, and working with technology and design counterparts to deliver customer-focused, AI-enabled products with agility. Successful product management in this role is grounded in five areas: human-centered thinking, business focus, technology-driven solutions, integrated problem solving, and transformational leadership. The position is eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives. Capital One offers a comprehensive set of health, financial, and other benefits; eligibility varies by employment status and management level.
Requirements
- Currently has, or is in the process of obtaining, a bachelor's or master's degree in a quantitative field, Business, or Marketing, with the required degree expected by the scheduled start date; alternatively, a bachelor's degree in any field and four years of Product Management experience.
- Quantitative fields listed include Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, and Information Systems, or a related quantitative field.
Nice To Haves
- Experience translating business strategy and analysis into consumer-facing digital products.
Responsibilities
- Define the intent and evolution of the personal loans application decisioning experience, using AI models, experimentation, and targeting to improve originations and conversion.
- Streamline decisioning across the application funnel, from customer targeting and offer selection through funding.
- Partner with Fraud, Credit, and Risk leaders to define and implement an approach that balances a frictionless customer journey with credit and fraud controls.
- Build and maintain partnerships with first-line platform and operations teams and second-line risk partners to integrate enterprise capabilities into the application experience.
- Recruit, grow, and develop product management talent.
- Partner with Technology and Design counterparts to build a user-focused, AI-enabled delivery organization that innovates rapidly and operates with agility.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being; eligibility varies by full- or part-time status, exempt or non-exempt status, and management level.
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
