Senior Manager, Player Operations

Skillz Inc•Las Vegas, NV

23h•Onsite

About The Position

This is a high-impact leadership role where you'll partner with senior stakeholders to optimize player operations, streamline processes, and create exceptional experiences for millions of players worldwide.

Requirements

8+ years of experience in Operations, Customer Support, Player Experience, Program Management, Business Operations, or related functions within a fast-paced technology or consumer-facing environment.
Proven experience leading cross-functional initiatives involving multiple stakeholders and operational teams.
Demonstrated success driving process optimization, workflow automation, and operational scalability.
Experience establishing operational metrics, quality programs, governance frameworks, and performance reporting.
Strong analytical and problem-solving skills with experience using data to drive business decisions and operational improvements.
Prior people management experience, including coaching, performance management, and team development.

Nice To Haves

Operational Excellence: Demonstrates a track record of improving processes, increasing efficiency, and driving scalable operational solutions.
Cross-Functional Leadership: Builds strong partnerships across teams and aligns stakeholders around common goals and priorities.
Strategic Execution: Translates business objectives into actionable plans and delivers results through disciplined execution.
Data-Driven Decision Making: Uses data and insights to identify opportunities, measure impact, and drive continuous improvement.
Change Management: Effectively leads operational change initiatives and drives adoption across teams and stakeholders.
People Leadership: Coaches, develops, and motivates teams while fostering a culture of accountability, collaboration, and high performance.

Responsibilities

Lead and scale Player Operations programs across player support, payments, escalations, and retention-related workflows to deliver a seamless player experience.
Drive cross-functional alignment between Product, Engineering, Payments, Compliance, VIP, and Operations teams, ensuring priorities are clearly communicated and executed.
Identify, prioritize, and implement process improvements, automation opportunities, and operational efficiencies that improve scalability, quality, and cost effectiveness.
Establish and oversee operational governance frameworks, including quality assurance, performance monitoring, reporting, and change management processes.
Partner with stakeholders to define business requirements, influence prioritization, and drive successful execution of operational initiatives.
Develop and lead a high-performing team by setting clear objectives, driving accountability, and fostering continuous improvement and professional growth.

Benefits

100% coverage for medical, dental, and vision expenses for both you and your dependents
401K matching
Equity incentives
Pre-tax benefit options
Competitive paid time off (PTO)
Company holidays
Free breakfast
Catered lunches
Snacks
Full-size gym with showers
Commuter benefits
Insurance
Team bonding events