Player Development - Lead Player Development Representative

Valley View Casino & Hotel•Valley Center, CA

15h•Onsite

About The Position

Valley View Casino & Hotel is seeking a Lead Player Development Representative to join their team. This role involves greeting VIP guests, assisting them with promotions, comps, and general inquiries. The position also includes telemarketing activities to communicate upcoming events via telephone. The company emphasizes a fun and exciting environment with benefits focused on personal and family goals, and offers opportunities for advancement within the organization.

Requirements

High school diploma or GED equivalent.
One year of guest service experience.
One year of player development experience or experience in developing and maintaining new customer relationships.
One year of progressive leadership experience including mentoring, training, and coaching of peers.
Demonstrated proficiency in Microsoft Office products including Word, Excel, Outlook and Powerpoint.
Ability to type a minimum of 35 words per minute.
Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
Must be able to successfully pass applicable auditions or skill testing and a drug screening test.

Nice To Haves

Completion of six months of participation in the job coach program in the last year can be substituted for the leadership experience.

Responsibilities

Greeting VIP guests and assisting them with their promotions, comps, and general questions.
Providing direct telemarketing activity by communicating Valley View Casino & Hotel events via telephone.
Maintaining positive guest relations at all times.
Resolving guest complaints and ensuring guest satisfaction.
Greeting guests in a courteous and caring manner using personalized service.
Mentoring, training, and coaching peers.