Senior Manager, Physical Therapy

Hinge Health

14d • $124,032 - $244,800

About The Position

The Senior Manager, Physical Therapy leads multiple Physical Therapy teams and ensures high-quality, technology-enabled care is delivered at scale. The role translates department strategy and OKRs into execution plans, allocates resources across teams, and scales operating practices that improve access, capacity, quality, clinical outcomes, employee experience, and cost. The Senior Manager leads through 5–7 PT Managers, coaching them to improve performance and execution while holding them accountable for team results, talent, and responsible resource use.

The role owns execution of the PT operating model within its remit, including workforce and capacity planning, performance management, clinical operations processes, and escalation paths. It partners with leaders across Clinical Operations and cross-functional teams to deliver programs, manage dependencies, drive process change, and support continual improvement. The position also leads organizational change, including technology and AI adoption, while maintaining team performance and engagement.

Requirements

• At least 6 years of experience in healthcare management, clinical operations, or a related healthcare operating environment, including managing through a layered management team.
• Experience setting operational objectives and work plans, managing resources and labor costs, and using performance metrics to improve quality, outcomes, service, or employee experience.
• Experience partnering across multiple clinical disciplines and functions and influencing senior stakeholders without direct authority.
• Experience leading complex organizational change, including adoption of new technology, AI-enabled workflows, or operating processes within a clinical workforce.

Nice To Haves

• Experience leading a large workforce of 50 or more clinicians, a distributed workforce, or a remote clinical workforce.
• Experience in a start-up, digital health, virtual care, or technology-enabled care model.
• Licensed physical therapist or other relevant clinical licensure.
• Master’s degree in business, healthcare, or a related field.

Responsibilities

• Translate department strategy and OKRs into clear execution plans, priorities, and measurable outcomes.
• Allocate resources across teams and steward resources responsibly.
• Lead and coach 5–7 PT Managers, holding them accountable for team results, talent, execution, and responsible resource use.
• Own execution of the PT operating model, including workforce and capacity planning, performance management, clinical operations processes, and escalation paths.
• Monitor performance across access, capacity, service levels, utilization, quality, clinical outcomes, member satisfaction, employee experience, compliance, and cost.
• Establish management systems for capacity planning, performance management, quality controls, clinical operations processes, and risk escalation.
• Coach PT Managers to address performance gaps, develop their teams, and deliver predictable results against agreed metrics.
• Build a strong leadership team through hiring, coaching, and development; create a ready bench and address persistent performance gaps.
• Scale effective practices across the PT organization and improve operating-model reliability, efficiency, and quality.
• Lead change within the PT organization and across Clinical Operations, including technology and AI adoption.
• Partner with Clinical Operations disciplines and cross-functional teams to deliver programs, manage dependencies and risks, and drive process change and continual improvement.
• Influence leaders and stakeholders to improve processes and make tradeoffs across quality, outcomes, employee experience, and cost.
• Sustain a culture of accountability, learning, and high performance.
• Communicate clearly and support decisions and alignment with written updates and simple visuals.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Support for employees and family members with gender-affirming care, family and fertility planning tools, and travel reimbursements when healthcare is unavailable where they live.
• Traditional or Roth 401(k) retirement plan options with a 2% company match.
• Learning and development stipend.
• Discounted company stock through an employee stock purchase plan with payroll deductions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed