Senior Manager, Pharmacy Operations (Prior Authorization)

Blink Health•Pittsburgh, PA

13d•Onsite

About The Position

Blink Health is hiring a Senior Manager, Pharmacy Operations to lead prior authorization production within a fast-growing hub pharmacy. This hands-on, mid–senior level role owns day-to-day execution and performance outcomes while partnering across the company to evolve workflows, technology, and operating models as the business scales. The role is based in Robinson Township, Pittsburgh, Pennsylvania; candidates must reside locally or be willing to relocate. The position combines tactical operational leadership with strategic process-building. The successful candidate will drive production results, develop high-performing hourly teams, use data to guide decisions, and build scalable systems that support growth without sacrificing quality, compliance, or employee experience. The role works closely with Operations leadership and Product and Engineering teams to improve prior authorization workflows, tooling, automation, and system usability. Blink Health is a healthcare technology company whose products, BlinkRx and Quick Save, aim to make prescriptions accessible and affordable. The company describes itself as a collaborative team focused on improving patient access, affordability, and outcomes.

Requirements

At least 5 years of managerial experience scaling operations or production in a startup and/or high-volume or growth company.
Bachelor’s degree in Business Administration, Operations Management, or a related field.
Demonstrated success leading and developing high-performing hourly teams through hiring, coaching, and performance management.
Experience owning and presenting SLAs, KPIs, key metrics, and operational reporting.
Exceptional problem-solving skills and demonstrated ability to deliver results using operational excellence best-practice methodologies.
Strong attention to detail and ability to quickly become knowledgeable in new areas, ask relevant questions, and connect information to support operational excellence.
Strong analytical mindset and experience using data to drive decisions and accountability, establish and monitor metrics, and identify trends and issues.
Proven ability to work cross-functionally, particularly with growth, product, and technology teams, and to influence, collaborate, and build consensus with stakeholders.
Solid verbal and written communication skills, including the ability to present complex concepts and data clearly and concisely.
Ability to thrive in a dynamic, fast-paced environment and navigate ambiguity to deliver results.
Motivation by Blink’s mission and interest in leading teams to improve patient outcomes.
Must reside locally in Pittsburgh/Robinson Township or be willing to relocate.

Nice To Haves

Healthcare technology, prior authorization, and/or pharmacy experience.
Lean or Six Sigma certification.
Comfort using data analysis tools and business intelligence platforms such as Excel, SQL, or Tableau.

Responsibilities

Own end-to-end production performance for prior authorization workflows, including service-level agreements (SLAs), turnaround time, quality, and productivity targets.
Establish and evolve operating rhythms for volume variability, capacity planning, backlog health, and risk.
Identify bottlenecks and failure points across people, processes, and technology, and implement pragmatic, scalable solutions.
Hire, lead, and develop hourly employees, including front-line specialists and team leads.
Set clear performance expectations and coach employees through regular one-on-ones, real-time feedback, and structured performance management.
Use performance data and direct observation to identify skill gaps and provide targeted coaching and training.
Foster accountability, engagement, and continuous improvement, and develop bench strength and leadership capability.
Use data to guide staffing, scheduling, prioritization, and performance management.
Own and continuously improve operational metrics, including SLA attainment, cycle time, productivity, quality, rework, and attrition.
Translate operational data into clear insights and recommendations for leadership and cross-functional partners.
Partner with Operations leadership to align production outcomes with company goals.
Collaborate with Product and Engineering to improve workflows, tooling, automation, and system usability.
Represent prior authorization operations by documenting requirements, identifying impacts, and validating solutions.
Support pilots, launches, and change management for new processes and technology.
Address operational problems directly while building repeatable systems, navigating ambiguity and shifting priorities, and balancing speed with quality and scalability.