Senior Manager, Operations Support
About The Position
Guardian Pharmacy is seeking a Senior Manager, Pharmacy Operations Support to lead pharmacy system conversions, optimize workflows, and advise pharmacy teams across the organization. The role partners with pharmacy leaders, operations, finance, billing, and technology stakeholders to transition pharmacies from legacy systems, including QS1, to FrameworkLTC and to support operational excellence, compliance, efficiency, and customer satisfaction. The position leads pharmacy software implementations and conversions, develops implementation documentation and training, and provides on-site and remote support during go-live and stabilization. It also designs and improves pharmacy workflows, supports billing, pricing, claims, and reporting, and evaluates technologies and automation opportunities. The Senior Manager trains and coaches pharmacy teams, maintains operational resources, supports newly acquired pharmacies and new business implementations, and collaborates across the business on complex issues and continuous improvement initiatives.
Requirements
- At least 5 years of pharmacy operations leadership experience, preferably in long-term care pharmacy.
- Experience leading operational initiatives, workflow improvements, or pharmacy system implementations.
- Strong knowledge of pharmacy operations, billing, claims adjudication, reporting, and workflow management.
- Experience in high-volume pharmacy environments with multiple functional responsibilities.
- Advanced Microsoft Excel and Microsoft Office skills.
- Experience with pharmacy operating systems, including FrameworkLTC and QS1.
- Ability to independently manage projects, prioritize competing deadlines, and solve complex problems.
Nice To Haves
- PharmD or bachelor's degree in pharmacy.
- Active pharmacist license in good standing, where applicable.
- Experience supporting mergers, acquisitions, system conversions, or large-scale operational change initiatives.
- Knowledge of long-term care pharmacy regulations, reimbursement models, and compliance requirements.
Responsibilities
- Lead pharmacy software conversions and implementation projects, including transitions from legacy systems such as QS1 to FrameworkLTC.
- Partner with pharmacy leadership to support adoption of new workflows and technologies.
- Develop operational documentation, training materials, forms, and implementation best practices.
- Ensure converted pharmacies operate efficiently and meet regulatory and Board of Pharmacy requirements.
- Provide on-site and remote support during go-live events and post-conversion stabilization.
- Design and implement pharmacy workflow best practices and identify opportunities to improve efficiency, standardization, and performance.
- Improve workflows for orders and admissions, refills and reorders, pharmacist verification, fulfillment, packing, delivery, inventory, emergency kits, remote dispensing, automated dispensing, and repackaging.
- Evaluate emerging technologies and automation opportunities for pharmacy operations.
- Advise pharmacy teams on billing workflows and best practices, including ALF, SNF, per diem, and composite billing arrangements.
- Monitor and troubleshoot billing, claim adjudication, pricing, and reimbursement workflows.
- Provide expertise in pricing standards, formulary management, MAC pricing, U&C setup, and pricing table optimization.
- Develop reports, analytics, and operational insights to support decisions and performance improvement.
- Create and deliver FrameworkLTC training programs and coach pharmacy leaders and staff on workflow optimization.
- Develop standard operating procedures, documentation, and learning resources; maintain operational resource libraries and collaboration sites.
- Collaborate with pharmacy leadership, finance, customer service, and operations teams to resolve complex issues.
- Support onboarding of newly acquired pharmacies and new business implementations.
- Advise executives, operational leaders, billers, finance teams, and pharmacy staff.
- Contribute to continuous improvement initiatives focused on service quality, operational performance, and customer satisfaction.
Benefits
- Competitive pay
- 401(k) with company match
- Medical, dental, and vision coverage for eligible full-time employees working 30 or more hours per week
- Health Savings Accounts and Flexible Spending Accounts
- Company-paid basic life and Accidental Death & Dismemberment insurance
- Company-paid long-term disability and optional short-term disability
- Voluntary employee and dependent life, accident, and critical illness coverage
- Dependent Care Flexible Spending Accounts
- Employee Assistance Program
- Guardian Angels employee assistance fund
- Paid holidays and sick days
- Vacation benefits based on years of service
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
