Senior Manager, Performance & Delivery [ENTERPRISE]

WSP • New York, NY

1d

About The Position

This Opportunity As Senior Manager, Performance & Delivery, [ENTERPRISE], you will lead the performance, governance, and delivery management practices that enable Infrastructure Services to operate effectively on a scale. This role is accountable for strengthening KPI and reporting frameworks, improving financial planning and cost transparency, and driving disciplined portfolio and program execution. Acting as a strategic partner to Infrastructure leadership, you will help translate priorities into measurable outcomes, enhance operational maturity, and ensure alignment between technology investments and business objectives. Where Your Ideas Matter – If you're ready to take your career to the next level, this role offers the chance to work on projects that push boundaries and impact communities worldwide. Be part of a team that values your ideas, expertise, and growth.

Requirements

• Bachelor’s degree in information technology or a related field.
• 10+ years of experience in IT operations, infrastructure services, program delivery, performance management, or related leadership roles, with a proven track record in complex environments.
• Strong understanding of ITIL or similar IT service management frameworks.
• Demonstrated ability to influence and collaborate across cross-functional teams and senior stakeholder groups.
• Strong change management capability and the ability to operate effectively in high-visibility, fast-paced environments.
• Familiarity with IT governance, compliance, and operational control frameworks.
• Strong leadership and people management skills, with the ability to motivate, develop, and align teams to strategic priorities.
• Executive-level communication, presentation, and stakeholder management skills.
• Experience with portfolio governance, performance reporting, and managing multiple priorities across a complex delivery environment.
• Strong analytical skills, with the ability to turn data into actionable insights and executive-ready recommendations.

Nice To Haves

• Project or program management certification (e.g., PMP, Agile) is an asset.

Responsibilities

• Lead continuous improvement initiatives that enhance operational efficiency, delivery consistency, and service performance across Infrastructure Services.
• Establish and maintain KPI, dashboard, and executive reporting frameworks to measure organizational performance and support data-driven decision-making.
• Partner with functional leaders to identify performance gaps, prioritize improvement opportunities, and track delivery against agreed outcomes.
• Lead financial planning activities that improve cost transparency, forecast accuracy, and visibility into operational and strategic investments.
• Partner with Finance and Infrastructure leaders on budgeting, forecasting, variance analysis, and cost optimization to support sound investment decisions.
• Lead portfolio governance practices and promote consistent program and project management standards across Infrastructure Services.
• Oversee portfolio performance, delivery risks, dependencies, and timelines to improve execution discipline and achievement of business objectives.
• Collaborate with Infrastructure leadership to translate strategic priorities into a sequenced and executable delivery roadmap.
• Ensure initiatives are aligned with enterprise priorities, technology strategy, and measurable value delivery outcomes.
• Foster a culture of accountability, collaboration, professionalism, and customer-centricity across the team and its stakeholder community.
• Serve as a trusted advisor to senior leadership by providing clear insights on performance, delivery health, financial posture, and improvement priorities.
• Monitor resource allocation and capacity utilization to support effective planning, prioritization, and delivery execution.
• Set clear objectives, coach team members, and manage performance to build capability and support high-quality results.

Benefits

• coverage related to medical, dental, vision, disability, and life
• retirement savings
• paid sick leave
• paid vacation (or other personal time)
• paid parental leave
• paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings

What This Job Offers

• Job Type: Full-time
• Career Level: Senior