Senior Manager, Performance & Delivery [ENTERPRISE]

WSP•Montreal, QC

23h•CA$133,200 - CA$195,400•Hybrid

About The Position

As Senior Manager, Performance & Delivery, [ENTERPRISE], you will lead the performance, governance, and delivery management practices that enable Infrastructure Services to operate effectively on a scale. This role is accountable for strengthening KPI and reporting frameworks, improving financial planning and cost transparency, and driving disciplined portfolio and program execution. Acting as a strategic partner to Infrastructure leadership, you will help translate priorities into measurable outcomes, enhance operational maturity, and ensure alignment between technology investments and business objectives. This role offers the chance to work on projects that push boundaries and impact communities worldwide. Be part of a team that values your ideas, expertise, and growth.

Requirements

Bachelor’s degree in information technology or a related field.
10+ years of experience in IT operations, infrastructure services, program delivery, performance management, or related leadership roles, with a proven track record in complex environments.
Strong understanding of ITIL or similar IT service management frameworks.
Demonstrated ability to influence and collaborate across cross-functional teams and senior stakeholder groups.
Strong change management capability and the ability to operate effectively in high-visibility, fast-paced environments.
Familiarity with IT governance, compliance, and operational control frameworks.
Strong leadership and people management skills, with the ability to motivate, develop, and align teams to strategic priorities.
Executive-level communication, presentation, and stakeholder management skills.
Experience with portfolio governance, performance reporting, and managing multiple priorities across a complex delivery environment.
Strong analytical skills, with the ability to turn data into actionable insights and executive-ready recommendations.

Nice To Haves

Project or program management certification (e.g., PMP, Agile) is an asset.

Responsibilities

Lead continuous improvement initiatives that enhance operational efficiency, delivery consistency, and service performance across Infrastructure Services.
Establish and maintain KPI, dashboard, and executive reporting frameworks to measure organizational performance and support data-driven decision-making.
Partner with functional leaders to identify performance gaps, prioritize improvement opportunities, and track delivery against agreed outcomes.
Lead financial planning activities that improve cost transparency, forecast accuracy, and visibility into operational and strategic investments.
Partner with Finance and Infrastructure leaders on budgeting, forecasting, variance analysis, and cost optimization to support sound investment decisions.
Lead portfolio governance practices and promote consistent program and project management standards across Infrastructure Services.
Oversee portfolio performance, delivery risks, dependencies, and timelines to improve execution discipline and achievement of business objectives.
Collaborate with Infrastructure leadership to translate strategic priorities into a sequenced and executable delivery roadmap.
Ensure initiatives are aligned with enterprise priorities, technology strategy, and measurable value delivery outcomes.
Foster a culture of accountability, collaboration, professionalism, and customer-centricity across the team and its stakeholder community.
Serve as a trusted advisor to senior leadership by providing clear insights on performance, delivery health, financial posture, and improvement priorities.
Monitor resource allocation and capacity utilization to support effective planning, prioritization, and delivery execution.
Set clear objectives, coach team members, and manage performance to build capability and support high-quality results.