Senior Manager, People Technology
About The Position
Snowflake is seeking a Senior Manager, People Technology to own and modernize core platforms in its People Technology stack, including Workday HCM, ServiceNow HRSD, Ashby, and their integrations. The role uses AI, modern integration frameworks, and automation to reduce manual work and support AI products and skills that are changing how Snowflake operates. The position oversees platform operations, release management, change control, data integrity, system security, audit readiness, service levels, and incident, problem, and request management across People systems. It also operationalizes and supports AI products in production, develops operational runbooks and monitoring, and turns operational friction into roadmap priorities in partnership with the PMO. The Senior Manager manages vendors and implementation partners and leads, develops, and mentors People Systems Analysts and Integration Engineers. Snowflake employees are expected to follow confidentiality and security standards and protect sensitive customer information. Salary and benefits information for U.S.-located jobs is available on the Snowflake Careers Site.
Requirements
- 10+ years of experience in HRIS or HR technology, including hands-on configuration, integration, and delivery experience.
- 4+ years of people management experience leading HRIS, systems, or integration teams.
- Deep Workday expertise in Security, Business Processes, and Reporting/RaaS, including support for a global implementation.
- Strong understanding of middleware and integration platforms.
- Hands-on experience with core HR systems beyond Workday, such as ServiceNow HRSD and Ashby.
- Experience with release management, change control, incident and problem management, SLA ownership, SOX, and privacy controls.
- Practical experience applying AI or GenAI to HR operations, such as ticket deflection, data-quality monitoring, or test and release automation.
- Ability to influence leaders and prioritize against operational realities.
- Excellent communication skills and a customer-service mindset in supporting the business.
- Follow company confidentiality and security standards and protect sensitive customer information.
Responsibilities
- Oversee day-to-day support, release management, and change control for Workday HCM, ServiceNow HRSD, Ashby, and their integrations, including vendor releases from impact analysis through stabilization.
- Maintain data integrity, system security, and audit readiness across People systems, including SOX, GDPR, and privacy controls.
- Own operational SLAs and incident, problem, and request management.
- Use AI-driven automation for ticket deflection, proactive data-hygiene monitoring, automated regression testing, and faster release cycles.
- Operationalize, maintain, and support AI products and skills in production, including developing runbooks, monitoring, and support structures.
- Translate operational friction into prioritized requirements and co-own the People Tech and AI roadmap with the PMO.
- Manage vendor and implementation-partner relationships for Workday, ServiceNow, Ashby, and connected SaaS tools, including performance, escalations, contract management, and roadmap alignment.
- Lead, develop, and mentor a team of People Systems Analysts and Integration Engineers.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
