Senior People Technology Solutions Lead

PlayStation Global • San Diego, CA

13h • $169,400 - $254,000

About The Position

The Senior People Technology Solutions Lead is a senior individual contributor who advances technology capabilities supporting Sony Interactive Entertainment’s global People organization. Combining expertise in People Technology and enterprise HR systems with knowledge of HR processes, platforms, data, integrations, and employee experiences, the role applies emerging technologies such as generative AI, AI agents, agentic orchestration, APIs, Model Context Protocol (MCP), automation, and AI-assisted development to practical business needs.

Reporting to the Senior Director of People Technology Services, the role serves as a technical practice lead for innovation within People Technology Services (PTS). It works across HRIS, integrations, reporting and analytics, service delivery, and other People Technology areas to identify opportunities, set technical direction, develop use cases, and turn emerging capabilities into practical solutions. The role partners closely with People & Places and connects PTS with enterprise technology teams and capabilities, including AI, service management, low-code development, data, integration, security, and architecture.

This is both a hands-on technical and influential role. It uses Agile and iterative approaches to test ideas early, learn from evidence, and refine solutions. Work may include developing technical positions or white papers, building prototypes or proofs of concept, or incrementally evolving solutions toward production. The role also helps colleagues across PTS develop the skills and confidence to use emerging technologies effectively. Solutions are expected to meet SIE standards for architecture, security, privacy, data protection, responsible AI, auditability, human oversight, and production support.

Requirements

• 10+ years of experience across enterprise technology, application development, automation, HR technology, digital transformation, platform development, or technology consulting, including significant experience delivering complex technology solutions.
• Hands-on experience designing and delivering solutions using generative AI, automation, APIs, integrations, workflow technologies, or modern application-development approaches.
• Experience taking emerging technology from concept or proof of value through iterative development, production implementation, adoption, and ongoing operation.
• Strong practical understanding of generative AI and agentic architectures, including agents, orchestration, grounding and retrieval, tool use, APIs, evaluation, guardrails, human oversight, and production considerations.
• Experience leading complex technical initiatives spanning systems, teams, or organizational boundaries and influencing outcomes without relying on direct management authority.
• Ability to evaluate technology options, establish a clear point of view, and translate that thinking into recommendations, technical positions, prototypes, designs, or delivered solutions.
• Working knowledge of enterprise HR technology and HRIS concepts, including workforce data, business processes, integrations, reporting, security, and handling sensitive employee information.
• Experience using Agile and iterative development approaches, including rapid prototyping and experimentation, to reduce uncertainty and progressively deliver business value.
• Strong communication and facilitation skills, including explaining complex technology to technical, business, and leadership audiences and driving discussions toward decisions and outcomes.
• Ability to mentor others, share expertise, and increase technical capability beyond individual contribution.

Nice To Haves

• Experience working in People Technology, HR Technology, or HRIS within a complex global enterprise environment.
• Experience with enterprise architecture, API ecosystems, cloud services, integration platforms, RAG, vector search, observability, or AI evaluation frameworks.
• Experience with Workday HCM, Workday integrations, Workday APIs, Workday Orchestrate, Workday Extend, or comparable enterprise HR platforms and extension capabilities.
• Experience developing AI agents, multi-step agentic workflows, or enterprise orchestration solutions.
• Experience with Model Context Protocol (MCP) or comparable approaches for securely connecting AI models and agents with enterprise tools and information.
• Experience with AI-assisted software development and coding agents such as Codex.
• Experience with enterprise service management and workflow platforms such as ServiceNow.
• Experience with enterprise AI agent or conversational platforms such as Moveworks.
• Experience with low-code application development and workflow automation platforms such as Microsoft Power Apps and Power Automate.
• Experience applying security, privacy, responsible AI, data governance, monitoring, or evaluation controls to enterprise AI and automation solutions.

Responsibilities

• Serve as a technical practice lead for emerging technology within PTS and help establish direction for practical, responsible adoption of AI, automation, orchestration, application extension, and other new capabilities.
• Apply broad knowledge of HR technology, HR processes, workforce data, integrations, reporting, security, and service delivery to identify opportunities and shape solutions.
• Translate enterprise technology developments, vendor roadmaps, and internal capabilities into People Technology use cases, technical positions, and actionable recommendations.
• Identify opportunities to reduce repetitive operational work, improve quality and employee experience, increase insight, and enable greater capacity for higher-value activities.
• Establish reusable approaches and solution patterns so successful ideas can scale across PTS.
• Provide hands-on technical leadership for solutions using generative AI, AI agents, agentic workflows, APIs, MCP, workflow orchestration, automation, Codex, low-code technologies, and other emerging capabilities.
• Use rapid prototyping and iterative delivery to test assumptions, demonstrate possibilities, gather feedback, and reduce uncertainty before larger investments.
• Break complex opportunities into smaller, testable increments that demonstrate value quickly and inform subsequent decisions and development.
• Lead technical design for complex or cross-platform solutions, evaluating build, buy, extend, integrate, automate, and orchestrate options against business value, feasibility, architecture, security, user experience, and sustainability.
• Apply appropriate AI patterns, including grounding and retrieval, context management, tool calling, structured outputs, evaluation, guardrails, observability, and human oversight.
• Lead or directly contribute to prototypes, proofs of concept, and production implementations, staying hands-on to validate ideas and solve difficult technical problems.
• Use evidence from prototypes, experiments, and delivered capabilities to decide whether to iterate, scale, change direction, or stop.
• Partner with People & Places leaders and teams to understand priorities, challenges, and opportunities and translate them into potential technology-enabled outcomes.
• Connect PTS strategy and use cases with broader IT strategy and identify where enterprise platforms and shared capabilities can improve People Technology solutions.
• Collaborate with teams responsible for enterprise service management and employee-service experiences, AI agents and conversational experiences, low-code development and workflow automation, enterprise AI platforms, data, integration, security, and architecture.
• Act as a boundary spanner across business and technology organizations, bringing together appropriate expertise and capabilities to address cross-organizational or cross-platform opportunities.
• Represent People Technology needs—including sensitive workforce data, complex HR processes, employee experience, and regulatory considerations—while promoting reuse of enterprise capabilities and alignment with technology standards.
• Establish a clear technical point of view through recommendations, white papers, presentations, prototypes, and discussions that lead to decisions and action.
• Bring structure and direction to complex technology discussions, communicate options and tradeoffs clearly, and adapt technical detail to the audience and decision required.
• Build adoption of new tools and approaches across PTS through demonstrations, coaching, reusable examples, documentation, mentoring, and hands-on collaboration.
• Mentor team members and increase PTS capability in AI, automation, APIs, orchestration, solution design, and modern technology practices.
• Help colleagues understand and adopt new approaches by demonstrating their value through practical application and supporting their integration into everyday delivery.
• Ensure solutions meet SIE expectations for architecture, security, privacy, data protection, responsible AI, auditability, human oversight, and production support.
• Measure success through adoption, reusable capability, measurable business outcomes, reduced operational effort, and increased capacity for higher-value work, as well as individual delivery.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Matching 401(k)
• Paid time off
• Wellness program
• Employee discounts for Sony products
• May be eligible for a bonus package

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed