People Solutions Analyst

Visa • Austin, TX

2d • $76,000 - $117,700 • Hybrid

About The Position

The Global People Solutions Analyst supports Visa’s People Shared Services organization by managing end-to-end operations accurately, confidentially, and carefully. The role partners with employees, managers, Payroll, Finance, Legal, Employee Relations, People Business Partners, and other People Team stakeholders to provide consistent, compliant, and timely support. The Analyst helps ensure a seamless employee experience while contributing to operational excellence, process consistency, and continuous improvement.

The position uses HR systems and case management tools, including Workday and ServiceNow, to research employee information, document activity, update cases, and support operational workflows. It requires at least three days in the office, with the specific days confirmed by the Hiring Manager. The work is performed in an office setting and requires travel 5–10% of the time. Work hours vary based on department needs.

Requirements

• At least 2 years of work experience with a Bachelor’s Degree or an Advanced Degree.
• Ability to manage confidential employee information with discretion, integrity, and sound judgment.
• Analytical capability to conduct audits, validate data, identify discrepancies, and support accurate case and payment processing.
• Strong attention to detail, organization, and follow-through in a deadline-driven environment.
• Strong written and verbal communication skills, including the ability to explain processes clearly to employees, managers, and cross-functional stakeholders.

Nice To Haves

• At least 3 years of work experience with a Bachelor’s Degree, or more than 2 years of work experience with an Advanced Degree.
• At least 3 years of relevant HR operations, People Shared Services, employee lifecycle, or systems operations experience.
• Experience in HR operations, People Shared Services, employee lifecycle administration, or a related operational support function.

Responsibilities

• Administer, monitor, and track cases from intake through closure, ensuring timely execution and alignment with company policies and country-specific requirements.
• Prepare, review, and coordinate documentation, including employment-related materials, calculation inputs, approvals, and employee communications.
• Partner with Payroll and Finance to support accurate payment processing, reconciliation, and resolution of payment-related questions.
• Serve as a point of contact for employees, managers, and People Team stakeholders on processes, timelines, policies, and procedures.
• Maintain accurate case records, documentation, and reporting while protecting sensitive employee information.
• Collaborate with Legal, Employee Relations, People Business Partners, and other internal teams on case management, documentation accuracy, and timely issue resolution.
• Conduct audits, peer reviews, and data validation to support accuracy of calculations, documentation, case status, and operational reporting.
• Identify process gaps, support root-cause analysis, and recommend improvements to quality, timeliness, consistency, and employee experience.
• Use Workday, ServiceNow, and other HR systems and case management tools to research employee information, document activity, update cases, and support operational workflows.

Benefits

• Medical
• Dental
• Vision
• 401(k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program
• The position may be eligible for bonus and equity.

What This Job Offers

• Job Type: Full-time