Senior Manager, People Operations
About The Position
At Docebo, we're using AI to change how people learn at work. We are an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. Our mission is to help teams move faster, work smarter, and focus on the work that truly matters. The platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower, resulting in better experiences for learners and real results for businesses. We are shaping the future of learning with a team that isn't afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people, you'll feel right at home here. Our values guide how we work every day: trust by default, assume positive intent, and create space for different perspectives to thrive. We are looking for a Sr. Manager, People Operations who gets excited about making things work better and providing incredible service and experiences to our people every day. This role is for someone who wants to build better than ever before. A leader who sees friction and wants to remove it. Someone who looks at a manual process and wonders why it exists. Someone who gets a little too excited about workflow design, automation, employee experience, and turning complexity into something beautifully simple. People Operations touches every employee, every manager, and every stage of the employee journey. The work matters deeply, and the details also matter. The future of People Operations isn't about processing transactions; it's about building systems, experiences, and ways of working that help our people spend less time navigating processes and more time doing meaningful work. You'll help shape the next generation of People Operations at Docebo by simplifying workflows, modernizing how work gets done, introducing thoughtful automation and AI, building People systems and processes genuinely differently, and creating scalable solutions that support our global team. You'll partner with teams across People, Technology, IT, Finance, and Legal to rethink how we deliver services and support employees through every key moment in their journey. This is a career-defining role for the right leader. If you're energized by solving problems, building better systems, and creating order out of complexity, we'd love to meet you.
Requirements
- 7+ years of experience in People Operations, HR Operations, Business Operations, Program Management, or a related field.
- A proven track record of improving processes, simplifying complexity, and building scalable operations.
- A systems-thinking mindset and the ability to connect technology, process, data, and employee experience.
- Experience working with HR technology platforms such as HRIS, ATS, ticketing, and knowledge management systems. Experience with Dayforce is a plus.
- Curiosity and comfort exploring automation and AI to improve how work gets done.
- Strong analytical skills and the ability to translate insights into action.
- Excellent communication and stakeholder management skills.
- High standards for quality, integrity, and confidentiality.
- Experience in a high-growth or SaaS environment is strongly preferred.
Nice To Haves
- Experience with Dayforce is a plus.
Responsibilities
- Lead and continuously improve core People Operations processes across the employee lifecycle, from onboarding to offboarding and everything in between.
- Identify opportunities to simplify workflows, eliminate manual work, and improve service delivery across our global teams.
- Partner with People Technology & Analytics to design scalable process and system solutions that improve employee and manager experiences.
- Use data, process mapping, stakeholder feedback, and operational insights to uncover friction and drive meaningful improvements.
- Define and monitor operational metrics, service levels, and process health to ensure we're continuously getting better.
- Explore practical uses of automation and AI that improve speed, consistency, and employee support while maintaining strong governance and human judgment.
- Build clear documentation, playbooks, and operating standards that help us scale effectively.
- Lead change management efforts that help teams adopt new ways of working successfully.
- Partner across the business on initiatives that impact People Operations, including organizational changes, policy updates, system enhancements, and new programs.
- Ensure our processes meet privacy, compliance, security, and audit requirements across all regions.
- Foster a culture of curiosity, experimentation, and continuous improvement within the People team.
Benefits
- Employee Share Purchase Plan (ESPP) at a 15% discount
- Competitive compensation package
- Health benefits
- Paid vacation days
- Two company-wide Docebo Days
- Floating holidays for cultural celebrations
- Your birthday off
- Coverage offering time with your little one(s)
- Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors)
- Company-wide events
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
