Senior Manager, People Operations

GC AI

9d • $150,000 - $205,000 • Hybrid

About The Position

As Senior Manager, People Operations, you will own the day-to-day execution of the entire employee lifecycle, while simultaneously helping us build the infrastructure that will eventually automate most of it. You'll run the operations that need to run reliably right now, while designing the systems that make running them unnecessary over time. This is a role for someone who finds equal satisfaction in clearing a queue and redesigning the process that created it. If you're energized by 'builds while running,' you'll thrive here.

Requirements

• This role requires a strong operator who can balance operational rigor and risk management in a fast-scaling environment.
• 7+ years of experience in People Operations or related functions within high-growth and global organizations.
• Strong understanding of employment compliance, immigration regulations, leave laws, and operational risk management in fast-scaling environments.
• Proven ability to build scalable programs and operational processes that balance employee experience, business needs, and compliance requirements.
• Excellent written and verbal communication, with the ability to handle sensitive topics with clarity and care.
• Self-starter with a high degree of ownership, attention to detail, and ability to execute effectively in a fast-paced and evolving environment.
• Bachelor’s degree required.
• You thrive in ambiguity, balance rigor with speed, and consider no task beneath you.

Nice To Haves

• Proven experience in AI/LLM implementation within an HR context.
• Previous experience creating a people help desk framework and process.

Responsibilities

• Help shape how we support employees through key moments in their careers and lives — from relocation and immigration sponsorship to parental, medical, and statutory leave programs.
• Design and own end-to-end operational execution across the full employee lifecycle: onboarding, offboarding, job changes, HRIS data accuracy, and compliance task management, and continuously identify friction points and replace manual processes with streamlined, tech-enabled solutions.
• Oversee benefits and perks programs, including US open enrollment, international PEO benefits administration, and other company-specific benefit programs.
• Manage and administer HRIS, including leading the evaluation, selection, and migration of our HRIS away from Justworks - then own the automation layer on top of it, continuously identifying and eliminating manual processes across the employee lifecycle.
• Build and maintain a basic people operations dashboard that surfaces employee lifecycle metrics, operational and program effectiveness, and automation effectiveness data to HR leadership and the business.
• Partner with Legal, Benefits, and external vendors to manage leave administration and ensure compliance with applicable laws and regulations.
• Drive scalable processes and manager enablement around leave management, return-to-work planning, and workplace accommodations.
• Advise leaders, managers, and employees on immigration, relocation, and mobility-related matters with a strong focus on employee experience and risk mitigation.
• Build scalable operational processes, policies, and documentation that improve efficiency, consistency, and employee experience across programs, and lead change management when rolling out new systems or policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior