Senior Manager, People Operations (Ontario, CA)

Intercare Therapy•Ontario, CA

2d•$100,000 - $120,000•Remote

About The Position

The Senior Manager, People Operations leads high-impact People strategies and shapes the employee journey for more than 1,500 team members across multiple states. This remote role, based in Ontario, California, includes travel expectations. The position is responsible for improving People systems and processes, developing talent programs, and advancing team member experience in a growing behavioral health organization. The role owns day-to-day management and continuous improvement of the organization’s HCM and People Systems platforms, including ADP Workforce Now, Lattice, Avature, and related tools. It drives system configuration, data integrity, integrations, automation, and reliable reporting to create streamlined processes and a consistent experience for team members and leaders. The Senior Manager leads performance management, learning and development, and succession planning; champions engagement, impact, and well-being; and collaborates with Total Rewards, People Relations & Engagement, Talent Acquisition, and Operations. The work supports organizational growth, including new center openings, and contributes to a culture of excellence and exceptional care.

Requirements

At least 7 years of progressive HR or People Operations experience, ideally in healthcare, behavioral health, or mission-driven organizations.
Expertise in HR Operations.
Knowledge of standard HCM system operations; ADP experience is preferred.
AI enablement skills.
Ability to develop, understand, and strategically use data analytics and insights.
Strategic, hands-on experience coaching, leading, facilitating, and motivating a team.
Proven track record of enhancing employee experiences in dynamic, growth-oriented environments.
Strong leadership skills and a collaborative, empathetic approach.
Passion for the organization’s mission and its people.

Nice To Haves

ADP experience.
Bachelor’s degree in Business or a related field.
SPHR or PHR certification.

Responsibilities

Manage and continuously improve HCM and People Systems platforms, including ADP Workforce Now, Lattice, Avature, and related tools.
Drive system configuration, data integrity, integrations, and automation to streamline processes and improve reporting and user experience.
Lead performance management, learning and development, and succession planning.
Champion initiatives that improve team member engagement, impact, and well-being.
Partner with Total Rewards, People Relations & Engagement, Talent Acquisition, and Operations to scale People & Culture operations.
Deliver systems and process improvements that support new center openings and organizational growth.
Coach, lead, facilitate, and motivate a team.