Senior Manager Partner Operations

Alliant Credit Union•Chicago, IL

2d•Hybrid

About The Position

In this hybrid role based at our Chicago Headquarters, you will support the execution and optimization of Alliant Credit Union’s partnership operations across the partner lifecycle. Focus on operational excellence, successful onboarding and launches, and strong ongoing partner performance. Work with cross-functional teams, including business development, product, legal, finance, and operations. Ensure partner solutions are delivered efficiently, compliantly, and in alignment with Alliant’s growth objectives in the partner channel.

Requirements

Minimum - 4 Year Bachelor Degree in Business, Marketing or related
Minimum - 7 Years of Partnership management, operations, or related strategic roles
Minimum - 3 Years of People Management
10 Years of Partnership management, operations, or related including people management (In Lieu of Education)

Nice To Haves

Preferred - Graduate Degree in Business, Marketing or related

Responsibilities

Execute and continuously improve programmatic support for partners from onboarding and launch through steady-state operations.
Lead and manage complex, cross-functional project plans, adapting timelines and deliverables as business needs evolve.
Support the transition of newly won partnerships from the business development team into operational and vertical business units, ensure clarity of ownership and readiness.
Partner with internal stakeholders to support discovery, ideation, and solutioning efforts with external partners.
Coordinate with legal, finance, and product teams to drive partnership initiatives to implementation and operational readiness.
Oversee product and solution implementations, ensure timelines, quality standards, and partner expectations are met.
Maintain an ongoing feedback loop with partners and internal teams to identify enhancements and operational improvements.
Build and maintain, trust-based relationships with partners by understanding their operational needs and proactively addressing challenges.
Define, track, and analyze partnership KPIs to monitor performance, identify risks, and uncover growth opportunities.
Develop data-driven insights and recommendations to improve partner outcomes and operational efficiency.
Manage partner issues and escalations, coordinating across internal teams to resolve them effectively and professionally.
Ensure partnership operations comply with legal, regulatory, and internal policy requirements.
Prepare regular performance updates, operational insights, and recommendations for senior leadership.
Plan, oversee and lead the work of the team to meet functional and individual operational objectives and goals. Coach, mentor, and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities. Responsible for hire, fire, performance, discipline and problem-resolution decisions.