Senior People Operations Partner

VSCO•San Francisco, CA

7h•Hybrid

About The Position

We are looking for a People Operations Partner to own and optimize key people programs across both strategy and execution. This position reports into our Senior Manager, People, partnering most closely with G&A while serving as a cross-functional resource across the business to drive operational excellence and a seamless employee experience. This is a hybrid role based out of our San Francisco, CA office (2+ days/week). You're ideal for this role if you thrive on switching between high-level planning and hands-on execution, with a passion for leveraging data and owning programs from inception to completion. You bring playbooks from past experience, yet aren't afraid to build from scratch when the situation calls for it. You also embrace Gen AI tools and actively look for ways to use them to streamline workflows, reduce manual work, and free up time for higher-impact work.

Requirements

3–5 years of relevant experience in a People Operations, HR Generalist, or similar role with demonstrated ownership of core HR functions
Proven experience managing payroll end-to-end, including vendor management, reconciliation, and close partnership with Accounting/Finance
Hands-on experience managing EOR relationships, contractors, and a distributed workforce — across engagement types including 1099, EOR, and staffing agencies — including onboarding, offboarding, compliance, and ongoing relationship management
Experience administering benefits programs, including invoice reconciliation, open enrollment, and carrier management
Experience managing LOAs (FMLA, state leave, medical, parental) across multiple jurisdictions
Demonstrated experience applying federal and multi-state employment law knowledge and driving compliance work independently
Working knowledge of modern compensation best practices, including salary benchmarking and equity management
Experience managing and optimizing HR systems (HRIS, payroll platforms, or similar), including configuration, data integrity, and user support
Experience turning data from multiple systems into clear insights and recommendations
Demonstrated ability to develop employee experience programs that enhance engagement and retention
Willingness and ability to leverage Gen AI tools to improve people processes, automate repetitive work, and free up capacity for higher-impact work
High degree of discretion and confidentiality in handling sensitive employee information, compensation data, and organizational matters

Nice To Haves

Experience as an HRBP or in a strategic HR partnership capacity — candidates with this background will be strongly considered
Demonstrated use of Gen AI tools to improve or automate people processes
Experience supporting talent operations or recruiting (sourcing, coordination, or programs)
Experience with Paylocity and/or Sapling
SHRM-CP, PHR, or equivalent certification

Responsibilities

Own our onboarding and offboarding programs end-to-end — from back-end process design to employee-facing experience — and deliver quarterly insights to leadership
Leverage Gen AI tools (e.g., ChatGPT, Claude, and emerging HR tech) to automate repetitive processes, improve documentation, and scale people programs efficiently
Own and continuously improve HRIS system administration, including configuration, data integrity, internal reporting, and user support — serving as the primary point of contact for system-related questions and escalations
Serve as the primary owner of our vendor relationships, including our payroll provider, benefits carriers, and Employer of Record (EOR) partners — managing contracts, performance, escalations, and benefits invoice reconciliation
Lead payroll processing in close partnership with Accounting/Finance, including reconciliation, audit, and month-end close support
Manage Leave of Absence (LOA) administration across all states, including coordination with employees, managers, and relevant agencies, ensuring a compliant, consistent, and employee-centered experience
Ensure VSCO's people practices comply with federal and multi-state legal requirements — including registration, notices, required postings, and regulatory changes — proactively identifying risk and driving remediation across employees and contractors
Own VSCO's compensation processes including salary band reviews, compensation adjustments, and equity refreshes — partnering cross-functionally to ensure consistency and fairness
Act as a key contributor to cultural initiatives including company All Hands, in-person activities, swag programs, and other engagement efforts
Partner regularly with our DEI Committee to provide operational support and guidance for company-wide programs
Partner with Marketing to maintain and evolve our employer branding program