Senior Manager, Outbound Performance (Remote)

American Express Global Business Travel

5d • $88,200 - $163,800 • Remote

About The Position

Amex GBT is seeking a Senior Manager, Outbound Performance to connect its outbound sales development representatives and leaders with the tools, data, and teams that support their work. The role focuses on understanding how representatives and leaders operate across regions and segments, identifying workflow and technology obstacles, and translating those findings into recommendations that the appropriate teams can deliver. The role coordinates problem-solving and follows issues through to resolution; it does not require being the technical expert in every system.

The Senior Manager ensures that Outbound Strategy and Outbound Development managers and Sales Development leadership have reliable systems, dashboards, and data on a consistent schedule. This includes establishing clear reporting definitions and tracking before campaigns or trials begin, and preparing data and materials for leadership meetings. The position partners with growth managers and shares field insights across regions and segments.

The position is remote and located in the United States. The national base salary range is $88,200 to $163,800, with actual pay depending on factors such as role scope and complexity, relevant experience, skills, knowledge, and work location. The role is eligible for a sales incentive plan based on specific sales roles.

Requirements

• Experience as an SDR and a deep understanding of daily SDR workflows.
• Strong ability to work across functions and credibility with leaders, operations teams, and vendors.
• Working knowledge of Salesforce, a sales engagement platform, a conversation intelligence tool, and a dialer, with a good understanding of their capabilities and when to escalate issues.
• A record of simplifying processes and removing friction for sales teams.
• Comfort with data and dashboards, and a habit of defining metrics clearly.
• Strong communication skills, including the ability to clearly explain what can and cannot be done.

Responsibilities

• Spend regular time observing representatives and leaders, including through rep rides, to understand calling practices, daily workflows, and how leaders plan and run their teams.
• Understand the needs and operating differences across Mid-Market and Enterprise, and across North America, EMEA, and APAC.
• Identify blockers and opportunities to save time, and bring findings to the appropriate owners.
• Serve as the first point of contact for leaders with tool or workflow problems; diagnose issues, recommend fixes, and follow them through to resolution.
• Work with go-to-market operations to develop recommendations and priorities.
• Engage platform owners, including Salesforce, sales engagement and dialer tool owners, and internal centers of perfection when needed.
• Work with current and prospective vendors on operating practices and use cases.
• Maintain a log of requests and a roadmap, explain trade-offs to requesters, and report on progress.
• Gather reporting needs from Outbound Strategy and Outbound Development managers and ensure dashboards, scorecards, and reports are available with consistent definitions and daily, weekly, and monthly schedules.
• Ensure appropriate tracking is in place before new campaigns or trials begin.
• Serve as the point of contact for preparing data and materials for leadership meetings.
• Partner closely with the other two growth managers so strategy, tools, and training progress together.
• Share field learnings with leaders across regions and segments.

Benefits

• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources for employees and their immediate families.
• Weekly travel deals from major travel providers on flights, hotels, cruises, and car rentals.
• Access to more than 20,000 courses on the learning platform, leadership courses, and internal job openings available to internal candidates first.
• Global Inclusion Groups through which colleagues can connect and discuss challenges, achievements, and company awareness and action.
• Sales incentive plan eligibility for specific sales roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed