Senior Manager, Operations

Walmart•Bentonville, AR

12d•$90,000 - $180,000•Onsite

About The Position

The Senior Manager, Operations directs projects, work streams, and programs by managing project plans and timelines, maintaining project data, facilitating communications for roll-outs and implementations, setting performance standards, monitoring progress, resolving escalated issues, adjusting plans based on evaluations, and managing budgets and expenditures where required. The role drives multiple business plans and projects by identifying customer and operational needs, communicating priorities, removing barriers, providing resources, measuring performance, and developing contingency plans. The position provides decision support through sourcing, organizing, analyzing, and interpreting data; identifying business trends; evaluating initiatives; translating analysis into recommendations; and collaborating with cross-functional teams on processes and strategies. It also manages implementation of business solutions by building stakeholder relationships, improving site-selection methodology and business processes, developing cost-effective solutions, ensuring data accuracy, serving as a subject matter expert, creating scorecards and tracking mechanisms, supporting store activation, and driving execution against metrics through customer service and platform development.

Requirements

Master’s degree or equivalent in Business Administration, Engineering, Operations, or a related field and at least 1 year of experience in operations, project management, or related experience; alternatively, a bachelor’s degree or equivalent in one of these fields and at least 3 years of relevant experience.
Experience leveraging dashboards and analytical resources, including Excel, Tableau, Power BI, and Microsoft Suites.
Experience partnering with business and analytics teams to define, develop, and deploy key metrics.
Experience with KPI analysis, operational reviews, and performance reporting using Excel and visualization tools such as Power BI and Tableau.
Experience developing Last Mile Delivery business operations mechanisms and governance using tools such as Excel, PowerPoint, and Tableau.
Experience developing graphs, charts, and tables for executive business reviews using Excel, Tableau, and PowerPoint.
Experience with app feature and launch-readiness tracking and executive-level reporting using Atlassian JIRA, Airtable, and Excel.
Experience planning and coordinating standups and forums for weekly updates on centralized initiatives; Scrum/Agile Master, PSM I, or PMP tools or credentials are listed.
Experience reporting and coordinating key initiatives using PMP.
Experience with program and project management using PMP-aligned methodologies to centralize initiatives and program-level planning.
Experience prototyping Artificial Intelligence/GenAI for process improvement and optimization using AI agents such as Copilot and ChatGPT.
Experience developing Artificial Intelligence/GenAI prototypes for operational analytics and insight generation using AI agents such as Copilot and ChatGPT.

Responsibilities

Direct projects, work streams, and programs by managing project plans, timelines, task data, communications, performance standards, budgets, and expenditures as required.
Develop solutions and contingency plans for escalated issues, evaluate project performance, and adjust direction accordingly.
Drive multiple business plans and projects by identifying customer and operational needs, communicating priorities, removing barriers, providing resources, and monitoring performance.
Source, organize, analyze, and interpret data and information to provide decision support and insight into current and future business trends.
Translate data analysis into recommendations aligned with business objectives and collaborate with cross-functional teams to develop processes and strategies.
Build relationships and partnerships with key stakeholders and develop innovations and tools for site selection and continuous improvement of selection methodology.
Leverage cross-functional best practices to streamline processes, improve business efficiency, reduce costs, and meet business goals.
Ensure data accuracy, serve as a subject matter expert, and develop and implement scorecards and other tracking mechanisms.
Create innovations for store activation and collaborate with and influence operations and other internal partners to support strategies.
Drive execution against metrics through customer service and platform development.
Develop performance reporting and operational mechanisms, coordinate initiative updates and forums, and provide executive-level reporting.