(Remote) Senior Manager, Operations

Harris Computer • Washington, DC

13d • $140,000 - $160,000 • Remote

About The Position

STC Health, a division of Harris, is seeking a Senior Manager, Operations to lead their DevOps, Platform, and IT functions supporting public health immunization information systems (IIS) for state health departments, federal agencies, and pharmacy partners. This role involves modernizing legacy infrastructure while it remains in production and designing the operations support model for a new platform. The position also has commercial responsibilities, including managing vendor and tooling contracts, assisting with contract negotiations, and acting as the primary cost authority for sales pricing. This is a remote role open to candidates anywhere in the US.

Requirements

• 7+ years of progressive experience in DevOps, Platform Engineering, or IT leadership, including 3+ years directly managing technical teams.
• Direct experience modernizing or remediating legacy infrastructure while it remained in live production use, ideally including security/compliance hardening, observability improvements, and automation of previously manual processes.
• Experience designing or standing up a support/operations model for a new platform - including staffing, tooling, and process design - rather than only inheriting an existing one.
• Comfort operating two systems at once during a transition period, with the judgment to balance legacy stability against the pace of modern platform rollout.
• Demonstrated experience owning or heavily contributing to vendor/tooling contract management and negotiations.
• Experience building cost models or providing cost input that directly informed pricing or deal structuring - ideally in a SaaS or services environment with margin accountability.
• Strong working knowledge of cloud infrastructure (AWS preferred), CI/CD, monitoring/observability, and IT service management tooling.
• Excellent communication skills, with the ability to influence peers in Sales and Finance who do not share a technical background.

Nice To Haves

• Experience in regulated, public-sector-adjacent, or healthcare/health-data environments is a strong plus.
• Demonstrate curiosity and a willingness to actively adopt and leverage AI tools to improve workflows, solve problems, and increase efficiency.
• Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, security, and compliance standards.

Responsibilities

• Assess the current legacy environment against industry-standard operational practices (security posture, patching/lifecycle management, monitoring, automation, documentation) and lead the remediation effort to close identified gaps.
• Prioritize and execute legacy upgrades in a way that manages risk to live state, federal, and pharmacy clients, balancing stability with the pace of improvement.
• Design the Operations support model (DevOps, Platform, and IT support structure, tooling, staffing, and processes) for the new modern platform as it is built and rolled out.
• Plan and manage the transition period in which legacy and modern platforms run side by side, including staffing, cost, and client-impact implications of supporting both.
• Partner with Product and Engineering leadership to ensure the new platform is being built with operational supportability (observability, automation hooks, deployment practices) in mind from the start.
• Provide the VP with a clear roadmap and cost picture for the legacy-to-modern transition, including where legacy remediation spend can be reduced or redirected as the new platform matures.
• Lead and develop the DevOps, Platform, and IT teams, including hiring, performance management, and career development for team leads and engineers.
• Own day-to-day execution across infrastructure, platform reliability, internal IT services, and DevOps practices (CI/CD, automation, monitoring, incident response).
• Establish and report on operational metrics: uptime/availability, MTTR, ticket SLAs, change failure rate, and infrastructure cost per environment.
• Drive process improvement and tooling decisions that increase efficiency and reduce operational risk, consistent with STChealth's compliance obligations (SOC 2, state security requirements, federal client expectations).
• Own the full lifecycle of contracts for tooling and vendors used within Operations (cloud infrastructure, monitoring, ITSM, identity/security tooling, etc.), including renewals, usage tracking, and total cost of ownership.
• Partner directly with the VP, Support Services on contract negotiations for Operations-related vendors, bringing usage data, cost modeling, and risk assessment to the table.
• Identify consolidation, renegotiation, or replacement opportunities that reduce cost or improve terms without compromising reliability or compliance.
• Maintain a clear, current view of all active contracts, renewal dates, and cost exposure within the Operations portfolio.
• Work with Security to ensure all environments are within policies and standards.
• Act as a trusted advisor to the VP on budget planning, forecasting, and resourcing decisions for the Operations function.
• Build strong working relationships with Sales, Product, and Customer Success to ensure Operations capacity and cost realities are reflected in commitments made to clients.
• Represent Operations in internal planning conversations involving new client onboarding, contract renewals, and service expansions.
• Provide input into sales deal structuring when Sales is pricing custom or complex client requests that involve Operations effort or infrastructure.

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed