Remote Customer Operations Manager

Burjline Builders • Danvers, MA

8d • Remote

About The Position

Universal Logistics Holdings, Inc. is a leading provider of customized transportation and logistics solutions throughout the United States, Canada, and Mexico. We deliver reliable supply chain services that include transportation, intermodal operations, contract logistics, and global trade management. By combining industry expertise with advanced technology and an extensive logistics network, we help our customers improve efficiency, reduce costs, and keep their businesses moving.
We are currently seeking an experienced and results-driven Remote Transportation Manager to join our Operations team. This is a full-time remote position responsible for overseeing transportation activities, improving operational efficiency, managing carrier relationships, and ensuring customer shipments are handled safely, efficiently, and on schedule.
The successful candidate will play a key role in managing daily transportation operations, coordinating with drivers, carriers, customers, and internal teams to ensure smooth freight movement. This position requires strong leadership skills, excellent problem-solving abilities, and the ability to manage multiple priorities in a fast-paced logistics environment.

Requirements

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Transportation, or a related field preferred.
• 3+ years of experience in transportation management, logistics operations, freight management, or supply chain coordination.
• Strong understanding of transportation operations, carrier management, and freight movement processes.
• Experience managing transportation schedules, shipments, and operational priorities.
• Excellent communication, negotiation, and relationship management skills.
• Strong problem-solving abilities with the ability to make decisions under pressure.
• Experience analyzing transportation data, reports, and performance metrics.
• Proficiency with Microsoft Office 365, including Excel, Word, Outlook, Teams, and PowerPoint.
• Experience using transportation management systems (TMS), logistics software, or ERP platforms.
• Ability to manage multiple projects and priorities in a remote environment.
• Strong organizational skills with attention to detail and accuracy.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Commitment to providing excellent customer service and operational support.

Nice To Haves

• Experience working in third-party logistics (3PL), freight brokerage, trucking, or supply chain operations.
• Knowledge of DOT regulations, transportation compliance, and safety requirements.
• Experience with transportation management systems such as Oracle Transportation Management, SAP Transportation Management, MercuryGate, or similar platforms.
• Experience managing national transportation networks.
• Strong knowledge of carrier sourcing, rate negotiations, and freight cost optimization.
• Experience leading transportation improvement initiatives.
• Previous experience supervising transportation coordinators or operations teams.

Responsibilities

• Manage and oversee daily transportation operations to ensure timely and efficient movement of freight.
• Coordinate transportation activities across multiple locations, customers, carriers, and operational teams.
• Monitor shipment schedules, delivery performance, and transportation requirements to ensure customer expectations are met.
• Develop and maintain strong relationships with carriers, customers, vendors, and internal stakeholders.
• Coordinate with dispatch teams, drivers, warehouse personnel, and logistics partners to resolve operational issues.
• Monitor transportation performance metrics, including on-time delivery, service quality, cost efficiency, and customer satisfaction.
• Identify opportunities to improve transportation processes, reduce costs, and increase operational efficiency.
• Manage carrier performance by reviewing service levels, compliance, capacity, and reliability.
• Assist with route planning, load optimization, scheduling, and transportation planning.
• Analyze transportation data and prepare operational reports for leadership review.
• Handle shipment exceptions, delays, damages, and service issues while providing timely resolutions.
• Ensure transportation activities comply with company policies, safety standards, customer requirements, and applicable regulations.
• Support contract carriers and transportation partners with operational guidance and issue resolution.
• Review transportation costs and identify opportunities for savings and process improvements.
• Collaborate with Sales, Customer Service, Procurement, Warehousing, and Operations teams to support business goals.
• Assist with implementing new transportation strategies, technology improvements, and process enhancements.
• Maintain accurate transportation records, documentation, and performance reports.
• Provide leadership, guidance, and support to transportation coordinators and operational staff.
• Participate in meetings, training sessions, and continuous improvement initiatives.

Benefits

• Competitive salary.
• Performance-based annual bonus opportunities.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement savings plan with company matching.
• Paid vacation, personal days, sick leave, and company holidays.
• Company-paid life and disability insurance.
• Employee Assistance Program (EAP).
• Professional development and leadership training opportunities.
• Industry certification reimbursement.
• Career advancement opportunities within the organization.
• Employee referral bonus program.
• Remote work flexibility.
• Company-provided laptop and necessary technology equipment.
• Internet reimbursement for eligible remote employees.
• Employee wellness programs.
• Employee recognition and appreciation programs.
• Tuition assistance for eligible employees.
• Supportive and collaborative work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level