Project Operations Manager (REMOTE)

Purchaser Business Group on Health•Concord, CA

9d•$98,000 - $128,000•Remote

About The Position

The Purchaser Business Group on Health (PBGH) is an action-oriented non-profit dedicated to improving health outcomes, experience, and affordability for consumers and purchasers nationwide. PBGH collaborates with its members, including major private and public purchasers of healthcare, to advance quality, drive affordability, and foster equity through innovative, purchaser-led solutions. The California Quality Collaborative (CQC) team within PBGH works with clinicians, payers, and purchasers to transform delivery systems and scale improvements in high-quality, patient-centered care. CQC provides coaching and technical assistance to outpatient delivery systems and care teams, aligning stakeholders to address systemic barriers. The Project Operations Manager will provide essential project management and support for the CQC team's operational workflows, ensuring effective team operations and managing assigned projects independently. This includes managing executive and stakeholder scheduling, monitoring operational risks and dependencies, supporting funder reporting and compliance, developing operational workflows and governance processes, and facilitating communication with internal and external partners.

Requirements

5+ years of relevant experience, including working directly with senior leaders, independently managing complex schedules, and leading project management activities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and project management tools (e.g. Asana or similar).
Exceptional level of professionalism and demonstrated experience in working with external stakeholders (including non-profit Steering Committees or Boards), handling of sensitive and confidential information, and the handling of changing and sometimes competing priorities.
Coordinates work across teams and stakeholders to meet shared objectives.
Anticipates project risks, dependencies, and needs and proposes solutions.
Demonstrates strong attention to detail and follow-through.
Exercises sound judgement and operational effectiveness.
Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
Communicate effectively with internal and external stakeholders at all levels of seniority.

Nice To Haves

Experience supporting multi-stakeholder initiatives involving health plans, provider organizations, purchasers, foundations, or government agencies is preferred but not required.
Bachelor’s degree in business administration, healthcare management, or related field is preferred.
Experience with utilizing, implementing or developing Artificial Intelligence agents for project management is preferred but not required.

Responsibilities

Utilize PBGH’s project management system to develop and maintain project plans, identifying key tasks, deliverables, and responsible stakeholders.
Develop and maintain leadership dashboards and reports to provide visibility into project status, deliverables, governance activities, proposal pipelines, and sponsor commitments.
Manage and coordinate projects and operational activities across PBGH departments to support consistent and effective team operations, timely follow-through, and execution.
Oversee the continuous improvement of internal team processes, workflows, and governance.
Monitor operational risks and dependencies with portfolio-level workplans across the team to update leadership reports and dashboards.
Develop and maintain team standards, onboarding resources, and knowledge-management practices, including maintenance of operational procedures, document management, templates, and shared resources aligned with PBGH guidelines.
Provide project management for leadership team meetings and staff meetings, tracking decisions, action items, and commitments to ensure timely follow-through.
Manage executive and leadership scheduling and coordination to support leadership priorities, governance activities, and stakeholder engagement.
Manage operational aspects of Annual Organizational Sponsor engagement, including tracking commitments, coordinating reporting and recognition activities, maintaining sponsor records, and supporting renewal processes.
Serve as the primary liaison in partnership with the Vice President, Care Transformation for the CQC governance activities and meetings.
Maintain governance infrastructure, including member rosters, meeting calendars, onboarding materials, action-item tracking, agendas, presentation materials, and follow-up across Steering Committee, Executive Committee, workgroups, and other advisory bodies.
Serve as the central organizer for proposal infrastructure, including proposal calendars, templates, document management, subcontractor coordination, submission tracking, and post-award transition planning.
Monitor and track all CQC business development activities using PBGH’s project management system, and update leadership dashboards and reports to provide visibility into proposal pipelines, sponsor commitments, and funding activities.