(USA) Senior Manager, Operations -Digital Identity Operations
About The Position
The T&S Digital Identity team at Walmart leads key operational initiatives to ensure trust and safety. This team collaborates across functions to analyze data, develop solutions, and implement best practices that enhance project success. Members manage timelines, communicate with stakeholders, and support business objectives with integrity and accountability. The team fosters a collaborative environment focused on delivering results that protect customers and the business. Expertise in operations, project management, and business analysis is essential to drive continuous improvement and achieve strategic goals in this role. The Senior Manager, Digital Identity Operations is responsible for the execution, performance, and reliability of the identity verification ecosystem supporting Last Mile Delivery (LMD). This role owns the day-to-day operations of identity platforms, ensuring seamless onboarding, high system availability, and frictionless user experiences at scale. This leader partners closely with Product, Engineering, and regional Operations teams to deliver a high-performing identity program that supports LMD growth while minimizing disruption and operational risk.
Requirements
- 7+ years of experience in Program Management, Tech Operations, or Platform Operations
- 3+ years in a leadership role managing teams or complex programs
- Strong experience managing high-scale, operational platforms with uptime and SLA accountability
- Proven ability to lead cross-functional execution in fast-paced environments
- Experience in Last Mile Delivery, logistics, or marketplace platforms
- Familiarity with identity verification workflows and onboarding systems
- Strong analytical and problem-solving skills with a focus on operational metrics
- Experience managing incident response, vendor coordination, and operational escalations
- Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
- 1 year’s supervisory experience.
Nice To Haves
- Leadership of cross-functional task forces or projects
- Masters, Masters: Operations Management
- Project Management - Project Management Professional - Certification
Responsibilities
- Owns the day-to-day execution of the digital identity program.
- Ensures identity verification workflows are scalable, efficient, and aligned with onboarding and fulfillment goals.
- Translates business and regional requirements into operational processes and platform enhancements.
- Partners with Engineering to ensure high availability and performance of identity platforms.
- Provides leadership during platform stability incidents impacting identity and fraud processes.
- Coordinates with identity verification (IDV) vendors during operational issues, troubleshooting efforts, and incident management to ensure timely resolution.
- Establishes monitoring, alerting, and escalation frameworks.
- Continuously improves identity workflows.
- Uses data and operational metrics to inform improvements and track performance.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
