(USA) Senior Manager, Operations - Digital Identity Governance & Vendor Strategy
About The Position
The T&S Digital Identity team at Walmart leads critical operational initiatives to uphold trust and safety. This team collaborates across functions to analyze data, develop solutions, and implement best practices that enhance project outcomes. Members manage timelines, engage stakeholders, and support business goals with integrity and accountability. The team fosters a collaborative environment focused on delivering results that protect customers and the business. Expertise in operations management, project management, and business analysis is essential to drive continuous improvement and achieve strategic objectives in this role. The Senior Manager, Digital Identity Governance & Vendor Strategy is responsible for defining the standards, controls, and vendor ecosystem that underpin the identity verification program for Last Mile Delivery (LMD). This role ensures that the program is compliant, cost-effective, and resilient against evolving fraud and regulatory risks. This leader owns vendor strategy, procurement, financial oversight, and governance frameworks while shaping the long-term identity roadmap in alignment with industry trends and business priorities.
Requirements
- 7+ years of experience in Vendor Management, Program Governance, or Technology Strategy
- 3+ years in a senior leadership role
- Proven experience managing large-scale vendor ecosystems and procurement processes
- Strong financial acumen with ownership of multi-million dollar budgets
- Experience in digital identity, KYC, fraud, or trust & safety domains
- Knowledge of regulatory and compliance requirements related to identity verification
- Strong understanding of IDV vendor landscape and biometric technologies
- Exceptional stakeholder management and executive communication skills
- Bachelor’s degree in Business Administration, Engineering, Operations, or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
- 1 year’s supervisory experience.
Nice To Haves
- Leadership of cross-functional task forces or projects
- Masters, Masters: Operations Management
- Project Management - Project Management Professional - Certification
Responsibilities
- Lead end-to-end IDV/KYC vendor procurement, contract negotiation, and program budgeting, driving ROI and cost optimization tied to delivery volumes.
- Establish robust governance frameworks, ensuring strict adherence to regulatory requirements, KYC standards, and data privacy.
- Monitor vendor SLAs and KPIs, acting as the primary escalation point for risks and performance improvement initiatives.
- Leverage expertise in biometrics and AI fraud signals to evaluate emerging technologies and influence the strategic roadmap.
- Partner with Product, Engineering, and Legal to build a scalable, resilient identity infrastructure that combats evolving threats.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption expense reimbursement
- Surrogacy expense reimbursement
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
