(USA) Senior Manager, Operations and Implementation

Walmart•Bentonville, AR

14d•Onsite

About The Position

Leads the planning and execution of multiple projects and programs by utilizing operations expertise for the development, execution, and improvement of project and program initiatives. Establishes and enforces policies and procedures for operations by developing and maintaining operational business plans for program requirements, providing input to strategy development, and the research and development of new operational flows. Coordinates activities with other functions and vendors to obtain optimum production and utilization, enforcing asset protection and safety controls, and implementing, enforcing, and updating standard operating procedures to ensure consistency with processes. Manages and deploys leadership methodology and operational processes and procedures across multiple functions by evaluating key business components to assess current performance standards, identifying areas of improvement, developing improvement solutions, ensuring methodologies, processes, and procedures are simple and executable with manageable roll-out plans, consulting with cross-functional teams to gain alignment on improvement solutions, ensuring methodologies, processes, and procedures are sustainable for future use, and communicating changes and solutions to key stakeholders to gain buy-in. Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and promoting a belonging mindset in the workplace. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness, and participating in and supporting community outreach events. Respect the individual: Demonstrates and encourages respect for all, builds a high-performing team, seeks and embraces differences in people, cultures, ideas, and experiences, creates a workplace where all associates feel seen, supported, and connected through a culture of belonging so associates thrive and perform, drives a positive associate and customer/member experience for all, identifies, attracts, and retains the best team members. Respect the individual: Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer/member and company, and regularly recognizes others' contributions and accomplishments. Respect the individual: Builds strong and trusting relationships with team members and business partners, works collaboratively and cross-functionally to achieve objectives, and communicates and listens attentively with energy and positivity to motivate, influence, and inspire commitment and action. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values, and leads by example to foster our culture, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (e.g., creating a sense of belonging, eliminating waste, participating in local giving). Act with Integrity: Follows the law, our code of conduct, and company policies and sets expectations for others to do the same, promotes an environment where associates feel comfortable sharing concerns, and reinforces our culture of non-retaliation, listens to concerns raised by associates, takes action, and encourages others to do the same, holds self and others accountable for achieving results in a way that is consistent with our values. Act with Integrity: Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent. Serve our Customers and Members: Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members. Serve our Customers and Members: Adopts a holistic perspective that considers data analytics, customer/member insights, and different parts of the business when making plans and shaping the team's strategy. Strive for Excellence: Consistently raises the bar and seeks to improve, demonstrates curiosity and a growth mindset, seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes and intelligent risk-taking, and exhibits resilience in the face of setbacks. Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Requirements

Bachelor's degree in Business, Technology, Supply Chain, Communications, or related field and 4 years’ experience in retail, production, operations management, or related area OR 6 years’ experience in retail, production, operations management, or related area.
1 year’s supervisory experience.

Nice To Haves

Intermediate functionality of Microsoft Office and Salesforce.
Managing projects or client relationships in retail, healthcare, or related area.
Master’s Degree in business or related field
Masters: Business Administration

Responsibilities

Leads the planning and execution of multiple projects and programs by utilizing operations expertise for the development, execution, and improvement of project and program initiatives.
Establishes and enforces policies and procedures for operations by developing and maintaining operational business plans for program requirements, providing input to strategy development, and the research and development of new operational flows.
Manages and deploys leadership methodology and operational processes and procedures across multiple functions by evaluating key business components to assess current performance standards, identifying areas of improvement, developing improvement solutions, ensuring methodologies, processes, and procedures are simple and executable with manageable roll-out plans, consulting with cross-functional teams to gain alignment on improvement solutions, ensuring methodologies, processes, and procedures are sustainable for future use, and communicating changes and solutions to key stakeholders to gain buy-in.
Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, and demonstrating adaptability and supporting continuous learning.
Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and promoting a belonging mindset in the workplace.
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness, and participating in and supporting community outreach events.
Demonstrates and encourages respect for all, builds a high-performing team, seeks and embraces differences in people, cultures, ideas, and experiences, creates a workplace where all associates feel seen, supported, and connected through a culture of belonging so associates thrive and perform, drives a positive associate and customer/member experience for all, identifies, attracts, and retains the best team members.
Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer/member and company, and regularly recognizes others' contributions and accomplishments.
Builds strong and trusting relationships with team members and business partners, works collaboratively and cross-functionally to achieve objectives, and communicates and listens attentively with energy and positivity to motivate, influence, and inspire commitment and action.
Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values, and leads by example to foster our culture, supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us.
Follows the law, our code of conduct, and company policies and sets expectations for others to do the same, promotes an environment where associates feel comfortable sharing concerns, and reinforces our culture of non-retaliation, listens to concerns raised by associates, takes action, and encourages others to do the same, holds self and others accountable for achieving results in a way that is consistent with our values.
Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.
Delivers expected business results while putting the customer/member first and consistently applying an omni-merchant mindset and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers/members.
Adopts a holistic perspective that considers data analytics, customer/member insights, and different parts of the business when making plans and shaping the team's strategy.
Consistently raises the bar and seeks to improve, demonstrates curiosity and a growth mindset, seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes and intelligent risk-taking, and exhibits resilience in the face of setbacks.
Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Benefits

Performance-based bonus awards
Medical coverage
Vision coverage
Dental coverage
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting leave
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption expense reimbursement
Surrogacy expense reimbursement
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Tuition, books, and fees are completely paid for by Walmart for Live Better U program.
Annual or quarterly performance bonuses.