Director, Operations and Implementation
About The Position
The Director, Operations and Implementation leads the development and execution of strategic initiatives across multiple projects and programs Globally, and at scale. They will ensure alignment with business objectives and support segment strategies. This role drives operational excellence by managing resources, optimizing processes, and fostering collaboration across cross-functional teams. The director champions continuous improvement, talent development, and adherence to company standards, while delivering measurable business outcomes. By leveraging data insights and stakeholder engagement, this position supports scalable, sustainable solutions that enhance the associate and customer experience in a dynamic, results-driven environment. About the team: The team leads the management and enhancement of talent and recruiting systems, aligning operations with business goals and evolving workforce needs. Collaborating with HR, Recruiting, IT, and cross-functional partners, they ensure operational excellence through data integrity, system security, and policy compliance. Utilizing data-driven insights, the team continuously improves system performance and streamlines workflows globally. Through strategic leadership and effective resource management, they advance organizational talent systems to deliver measurable outcomes and support ongoing improvement initiatives, fostering scalable and efficient operations aligned with business strategies.
Requirements
- Proven strategic leadership and operations management experience driving complex projects and programs.
- Expertise in aligning business initiatives with support segment strategies and managing cross-functional teams.
- Strong ability to develop and implement scalable operational processes, methodologies, and improvement solutions.
- Demonstrated skills in resource planning, capacity assessment, and prioritization to meet business objectives.
- Effective communication and stakeholder engagement capabilities to gain alignment and support.
- Experience in talent development, coaching, and succession planning to build high-performing teams.
- Commitment to integrity, ethical standards, and fostering a culture of accountability and continuous improvement.
- Bachelor's degree in Business, Technology, Logistics Supply Chain, Communications, or related field and 5 years’ experience in retail, production, operations management, or related area OR 7 years’ experience in retail, production, operations management, or related area.
- 2 years’ supervisory experience.
Nice To Haves
- Microsoft Office
- Working on cross-functional teams or projects
- Masters: Business Administration
Responsibilities
- Lead the development and improvement of multiple projects and programs, ensuring alignment with business initiatives and support segment strategy.
- Manage interdependencies across the implementation portfolio by assessing capacity, resources, and prioritization to meet strategic objectives.
- Design and operationalize initiatives within support segment frameworks, ensuring target associate and customer experiences are represented.
- Deploy leadership methodologies and operational processes across functions, identifying improvement opportunities and ensuring execution.
- Analyze business objectives and customer needs to develop and implement effective strategies, plans, and resource allocations.
- Foster talent development through recruitment, mentorship, and succession planning to maintain a skilled workforce.
- Build strong cross-functional partnerships and communicate changes to gain stakeholders globally.
Benefits
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Director
